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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 760 reviews
87%
Recommend This Property

Ratings Breakdown

760reviews

  • 5 Stars
    434
  • 4 Stars
    235
  • 3 Stars
    58
  • 2 Stars
    23
  • 1 Stars
    10

整体不错,但略有遗憾

By

26 March 2017

入住顺利,服务亲切,有会员识别并升级,整体还是不错的

但是,美中不足的有两点
1.迎宾水果中的香蕉是坏的,我一剥开就震惊了
2.浴室的地漏有问题,洗完澡之后能闻到明显的异味

除了这两点之外还是不错的

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非常适合商旅

By

26 March 2017

club

地理位置出众,可能是大多公务出行的最重要要求,其余硬件、服务均体现出假日应有的水平。总之以后类似行程第一选择,也一定会介绍给其他同事优先选择!

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假日酒店不错,但很多城市不多

By

26 March 2017

platinumelite

作为长期会员,感觉很不错。以后去不同城市都会考虑继续支持,唯一的问题是感觉杭州这样的城市,假日酒店太少了。以及武汉等城市。

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提前问候,确定入住

By

25 March 2017

酒店位置不错,在钱塘江旁边。入住前酒店经理问候,并确认入住。首次入住给予了免费升级。房间整洁干净,设施齐全崭新。唯一不足是套房的卧室空调貌似坏了。早餐厅环境一般。退房后,酒店经理致电问候,并询问需要改进的地方。整体入驻体验不错。

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设施需要更新了

By

24 March 2017

上一次住宿离现在好几年了,那时印象很好,这次再来大失所望。下水的味道弥漫房间,冰箱很不干净,淋浴喷头使用效果也很差,建议逐层更新吧。

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还算不错,稍微有些偏

By

24 March 2017

这里位置在新城,离火车东站比较近,走路15分钟有地铁,交通不算特别方便,好处是环境还不错。
附近有大的商业中心,吃饭购物什么没问题。
定高级房升级到了高楼层的公寓房,房间宽敞,洗衣机冰箱微波炉都有。酒店有点旧了但维护得不错,卫生也还算干净。
员工友善,态度热情。
餐厅食物一般,但价格也不算很贵。

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房间舒适

By

24 March 2017

club

酒店整体上还不错,符合这一级别酒店该具备的品质期待。酒店设施较新,房间内设施较齐全,有家的氛围,感觉挺好。沙发坐起来不太舒服,建议改成休闲式的,后背能放平一些,最好能配个移动电脑桌板,这样就能舒服地靠在上面操作电脑本了。

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房间宽敞、床铺舒适整洁

By

23 March 2017

club

客房和服务人员让我觉得安心、舒适,能得到很好的休息。早餐品种足够、口味适中。未来会推荐给朋友,或在下次旅行时再找同一酒店入住。

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服务态度尚可

By

23 March 2017

club

投诉网络问题后,反应迅速,积极调整,销售总监黄杰多次主动了解,责任心强,并升级行政套房,调整带宽,解决问题。

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套房很舒适,适合家庭出游

By

22 March 2017

周末带2岁的儿子从上海到杭州游玩,恰逢细雨纷纷,大部分时间带孩子待在房间里,不仅游泳,而且酒店升级了套房,可以让孩子在房间里有足够的空间玩耍。第二天一早,一家三口坐在客厅里吃早饭,就像在自己家里一样,的确体会到了宾至如归的感受。

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房间一般

By

21 March 2017

club

可改善地方什多,请尽量改进。服务员态度良好,餐饮早餐可丰富一点。房间空调系统必须改善,冬天暖气太热令房间气温太高,夏天空调不够冷,这情况我在成都的酒店也有遇到和投诉,盼能马上改善!

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家庭套房有特点

By

21 March 2017

适合多人出行,房间空调温度有些高,房间里有锅,但缺少碗筷。总体不错,停车很方便。没有酒廊,欢迎饮品比较单一,房间很整洁,入住体验不错。

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