Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4,2

based on 1195 reviews
80%
Recommend This Property

Ratings Breakdown

1195reviews

  • 5 Stars
    561
  • 4 Stars
    428
  • 3 Stars
    143
  • 2 Stars
    33
  • 1 Stars
    30

Schlechtes English beim Concergie Team

By

avril 26, 2017

Das Englisch hat leider zu wünschen übrig gelassen und es musste immer über andere Mitarbeiter koordiniert warden, was Zeit in Anspruch genommen hat.

Da der Besucher in der Regel direct auf den Concierge Service zugeht, sollte hier sicheres Englisch vorhanden sein.

Es war teilweise nicht einmal möglich, dass ein Taxi gerufen werden konnte, ohne das es eine chinesische Übersetzung gebraucht hat.

Read More
Read Less

as always wonderful

By

avril 26, 2017

club

一切都如我们对假日酒店的期待。不错,外国酒店的餐饮都会稍微差一些 可以理解。另外就是杭州的国际假日酒店实在是有些久了

Read More
Read Less

床铺舒适

By

avril 26, 2017

platinumelite

很好的体验,地段也还可以,但酒店附近在施工。酒店隔音效果不太好,工作人员热情,早餐丰富。会推荐给朋友。

Read More
Read Less

一流的服务

By

avril 24, 2017

platinumelite

非常感谢杭州国际假日酒店给予的非常高质量的服务!希望在下次来杭州时,也能入住这家酒店,希望能保持服务质量。

Read More
Read Less

床舒适,性价比较高

By

avril 21, 2017

前台工作人员服务一般,客户关怀部工作人员态度好,预付酒店成功,到店无房,前台工作人员告知只能取消订单,等一会后有房,价格又出现高价,直接拿高价办理入住。

Read More
Read Less

装修陈旧

By

avril 20, 2017

platinumelite

酒店装修已现陈旧,大堂、房间的装修已经不能符合这个价格酒店的品质,性价比不高!床铺舒适度一如既往的不错。早餐整体感觉不错,品种够多。

Read More
Read Less

酒店中餐厅让我感到惊艳

By

avril 20, 2017

客房来说中规中矩,地铁施工个人感觉影响不大,让我感到最满意的是酒店的中餐厅,好吃!并且价格合适,正宗杭帮菜!特别推荐糖醋里脊,比外面做的都好吃!以后还会带朋友来吃。地理位置还是可以得,以后地铁造好,应该是非常好的位置了,去哪里都方便,毕竟市中心。

Read More
Read Less

Not IHG promised service level

By

avril 20, 2017

Location is ok. Room is tired but still clean.
The only disappointment is on overall service level.
I think it's not up to the IHG standard. I am not asking for Intercontinental service level, but it's well below my expectation.

The lounge waitress put up sour face when when I redeemed my free drinks. However the real service killer was the concierge team. I checked-out early morning 5am for my morning flight, I asked the only concierge on duty to help me to call for a taxi to the airport. But I was asked to go to the road side and hail the taxi myself. He didn't even bother to help with the luggage. I think is not acceptable.

Read More
Read Less

服务满意

By

avril 19, 2017

club

服务一流。非常舒服。以后还会继续入住。希望有更好的体验。很喜欢。希望以后还有机会。期待下次旅行。服务贴心。

Read More
Read Less

价格比较有竞争力

By

avril 18, 2017

但是目前门口正在市政工程施工,有些不方便。
酒店位置不错,在市区位置。
酒店符合对Holiday Inn的预期,比较缺乏特色和印象深刻之处,但是符合商务用途的基本要求。

Read More
Read Less

枕头床铺舒适,服务贴心

By

avril 16, 2017

club

外面施工,到酒店的交通不便,提供了静音耳塞,保证睡眠,相对满意,不过会员欢迎饮品略差,希望提高改进~~~~~~~~~~~~~~~~~

Read More
Read Less

说说酒店在我眼中的优缺点

By

avril 16, 2017

先说优点吧,第一,早餐非常丰富,中西餐都有,小馄饨尤其好吃。第二,三楼百花园中餐厅的菜味道很好,价格也很实惠。第三,行政房重装后效果很好,至少看网上说行政房设施老旧,但重装后的无烟豪华行政房看上去还不错。再说说不足,不足主要在行政酒廊,第一,没有儿童座椅。第二,酒廊服务员不够热情,聊天现象严重。第三,餐食更新不及时,happy hour经常无东西可吃。

Read More
Read Less