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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1079 reviews
81%
Recommend This Property

Ratings Breakdown

1079reviews

  • 5 Stars
    503
  • 4 Stars
    386
  • 3 Stars
    132
  • 2 Stars
    28
  • 1 Stars
    30

服务一流,装修较旧。

By

18 January 2017

club

整体感觉一般吧,酒店有点旧了,该适时装修了。但服务确实不错,态度很好,服务也很及时,能够及时响应客人需求。

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床铺舒适,服务一流

By

17 January 2017

房间比较舒适,性价比较高。地处市中心交通便利,方便出行。附近的餐饮选择也非常多,并且还有乐购超市,方便商务和家庭旅游。不仅可以作为商务旅行的选择,也可以作为家庭旅游的选择,距离西湖景区也比较近。

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性价比尚可

By

17 January 2017

platinumelite

床铺舒适,早餐不怎么丰富,感觉没什么可吃的。客房服务总体不错,房价适中,但房间的陈设硬件真的旧了。中餐厅很好,菜做的蛮好。大厅也显得挺旧的。交通还不算便利,主要靠打车,因为门前修地铁的缘故,酒店不愿意投入装修吧。

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住的舒服

By

16 January 2017

早餐豐富、房間乾淨、服務人員解說清楚

網路速度略慢,因工作需要,需連線到台灣,在其它省份出差較少發現遠端連線工作時網路速度不夠快的問題

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服务好

By

16 January 2017

服务很好,有送水果,可延时退房,地段较好,出行方便。但写字台偏小,办公不太方便(可能是我的电脑较大。)

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床铺舒适,服务一流。

By

15 January 2017

床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。

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早餐服务很好

By

14 January 2017

club

早餐质量很好;
房间整洁干净,灯光适宜,空调温度舒适;
房间内的洗浴设施还是浴缸不太方便,没有淋浴设施。
床垫便软。

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入住体验

By

14 January 2017

交通方便。酒店在十字路口。白天施工优点噪音。隔音效果还是挺不错。早餐品种挺丰富。有赠送水果和饮料。整体很不错。

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房间较老待遇不错

By

13 January 2017

去年住过一次价格还要贵点,是p卡买的早餐不知道有没有送,这次来是s卡了,无早送了早餐和行政待遇,还不错!就是房间老旧了一点!

Posted byHotelStaff
16 January 2017
感谢您入住杭州国际假日酒店,也感谢您一直以来对IHG集团酒店的忠诚,期待您的再次光临。
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较为便利舒适

By

13 January 2017

房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!房间网络太差,影响办公效率!

Posted byHotelStaff
16 January 2017
感谢您入住杭州国际假日酒店,很抱歉我们的网络问题给您带来的困扰,为暂时解决网络信号弱的问题,酒店特意采购了一些路由器,以备不时之需。希望您能再给我们一次机会,以见证我们的进步。
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满意的入住

By

13 January 2017

对这次的入住很满意,特别是对会员的待遇要比其他假日酒店好,可是行政酒廊的点心饮料过于简单了。。。酒店的早餐相当丰富。总体来说酒店还是不错的
下次去杭州还会选择这家酒店

Posted byHotelStaff
16 January 2017
感谢您对我们酒店的支持和信任,很荣幸您对我们的服务感到满意,期待您的再次光临。
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酒店周围在施工,房间陈旧

By

13 January 2017

酒店周围在进行地铁施工,酒店提示晚上会没有热水供应,同时暖气可能会降低温度,住的是套房,酒店的整体设施比较一般,套房提供了电磁炉和油烟机我也是比较惊讶的,但是也是因为这个总体感觉整洁度较差!入住不是很满意。

Posted byHotelStaff
16 January 2017
感谢您入住杭州国际假日酒店,非常抱歉由于酒店临时接到市政施工通知,告知会切断煤气而给您带来的困扰,这对酒店无疑也是最大的挑战,但支持市政工程是我们义不容辞的责任,事实上酒店工程部和管理层也就此召开了紧急会议,推出各种预案机制,将此影响降低到最轻,因此,酒店的空调和热水供应并未受到任何影响。
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