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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 1249 reviews
80%
Recommend This Property

Ratings Breakdown

1249reviews

  • 5 Stars
    587
  • 4 Stars
    448
  • 3 Stars
    149
  • 2 Stars
    35
  • 1 Stars
    30

服务很好,地方不错

By

23 May 2017

platinumelite

交通也便利,离西湖不是很远,已经入住两次了非常不错,门口由于修路进去不是太方便,工作人员服务态度非常不错的

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意外的惊喜

By

23 May 2017

platinumelite

被抽中了想不到的惊喜。受到了经理们的热情迎接,收到了鲜花礼物和免费的烛光晚餐,房间布置也很美丽,我和女朋友都非常开心。

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为什么一定要有标题

By

23 May 2017

club

除非外面的施工结束否则不会再入住
与预期中的HOLIDAY INN差距很多
继续加油,原本没有这么不满意,越是填问卷越觉得不满意

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床铺舒适,服务一流。

By

23 May 2017

床铺舒适,服务一流。交通还不错,以后地铁通了会更方便的。
好像没送水果,是取消了么?今天刚离开别的假日酒店,有送水果呀?

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舒适方便

By

23 May 2017

platinumelite

由于酒店附近正在修建地铁,所以噪音相对比较大,外部环境也比较差一些。酒店的工作人员热情有礼貌,会主动打招呼;每次都会准备迎宾水果很贴心。前台办理入住或退房时常需要排队,也许是酒店生意不错的表现。期待着下一次的入住。

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入住很好

By

22 May 2017

酒店出行很方便,周边餐饮饭店很多,这次入住主要是由于开会,行政酒廊会议室免费使用2小时,前台人员比较热情。

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早餐丰富,床铺舒适

By

22 May 2017

club

应该是比较老牌的假日,硬件有些老了,但是服务不错。地理位置很好可是底下还在修地铁的缘故酒店外部环境和进出交通还是有影响。二楼西餐厅早餐品种丰富,另外床铺很舒适是假日一贯的水准!

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location,breakfast.

By

22 May 2017

platinumelite

位置很方便,到火车东站或者西湖景点都很方便;早餐不错,提供中式面条及白粥。
外部地铁施工,不过房间隔音效果不错,基本上无影响。

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设施老化

By

21 May 2017

platinumelite

沙发上污渍 地毯上污渍 已经无法清洁干净 家具上很多灰 拖鞋应该放置在套房的楼下 电视的usb口居然不能播放USB key上的视频文件

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前台接待人员服务热情,工作高效!

By

21 May 2017

住过多次假日酒店,杭州国际假日酒店的前台接待人员是最满意的一次。还有礼宾部的工作人员主动帮我拿行李并帮我叫去机场的出租车。总之,服务非常满意。

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希望改善客房照明

By

20 May 2017

希望客房照明更多使用带状灯;少数员工的服务态度和其他假日比起来有点不足;设施比较老旧,旁边在修地铁,不过酒店配备了耳塞比较贴心。

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床铺舒适干净

By

20 May 2017

club

非常不错的睡眠,床铺整洁干净,枕头的舒适度适中,既不很硬,又不很软,当天还帮我免费升级到了高楼层的高级房,非常不错的体验,离公司杭州办事处只有7公里,交通方便

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