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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1341 reviews
81%
Recommend This Property

Ratings Breakdown

1341reviews

  • 5 Stars
    634
  • 4 Stars
    484
  • 3 Stars
    158
  • 2 Stars
    35
  • 1 Stars
    30

服务一流

By

22 July 2017

platinumelite

这是我第一次入住这家酒店,酒店位置还不错,服务态度也可以。因为下午有电话会议要参加,申请延迟退房到16:00,酒店也帮忙做了安排,所以印象不错。

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交通便利,礼宾专业

By

21 July 2017

地理位置方便,地铁也终于修好了,打车方便,到东站便捷,酒店去市中心任何一处都很方便。礼宾部专业,基本要求和服务都非常好,舒心,便捷,适合出差。

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服务态度很好,硬件设施需要改善

By

20 July 2017

第一次入住ihg,前台小姐很主动热情,登记入住时知道我是白金会员主动给我升级,由于和朋友一起来玩登记入住,所以前台小姐也多给了份早餐,很棒!这题体验很好,以后会尝试其他ihg的酒店的,期待…

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整体舒适度不错

By

19 July 2017

地理位置理想,离西湖不远,楼下就是2号线入口,也非常方便,房间家具略显陈旧,还是有一点味道的,应该更换新的了,不过床睡着还是很舒服,一觉到天亮,房间很干净,挺满意,最美中不足的是WIFI信号太差,很难连上,连上后也很容易断线,网速很慢,希望改进

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整体品质不错

By

19 July 2017

club

第一次安排了电梯旁的房间,要求更换后变成了尾房,不是很令人满意。
自助餐厅的刺身稍差了一些,和原价不相符合。
房间内电视机太小,毫无视听享受可言。

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位置一流,服务很好

By

19 July 2017

地点在杭州市中心,对于至悦会员,享受了60元现金券和行政酒廊服务,性价比极高。早餐非常丰富。作为国际化酒店,入住的外国来宾比较多。

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性价比较高,总体不错

By

19 July 2017

platinumelite

酒店位置不错,出门骑个单车几分钟到西湖边,很舒服。
虽然酒店有点陈旧,但是保养的还算不错,整体干净整洁,复合假日的水准,同时赠送了双份早餐是意料之外的惊喜,本来是准备吃个杭州特色早餐的。

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位置很好,设施老旧

By

18 July 2017

酒店位置很好,离西湖边不远,附件有地铁口,非常方便,但整体硬件设施一般,房间已很老旧,味道不好,服务水平还可以,和假日酒店标准不符。早餐丰富,口味还不错,

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Kris

By

17 July 2017

platinumelite

Nice hotel with reasonable pricing, will consider next time

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wifi较差,房内几乎无信号

By

17 July 2017

偶尔连上速度也很慢,有线网还可以,希望酒店可以升级一下设备。偶尔连上速度也很慢,有线网还可以,希望酒店可以升级一下设备。 偶尔连上速度也很慢,有线网还可以,希望酒店可以升级一下设备。

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杭州国际假日入住体验

By

17 July 2017

整体不错。
早餐很丰盛,设施也还可以。
服务不错,但是需要加强网络条件还有网速比较慢,需要改善。
还有在预定时,有些和顾客的沟通有待加强。
酒店健身房是外包的,操房不能够使用。

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員工。

By

16 July 2017

员工服務好,親切。希望一直保持。負面的是,大門口沒員工幫助叫車。這要提升一下。因外面天氣熱,又有修路工程,所以客人是非常需要幫助的。

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