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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1389 reviews
81%
Recommend This Property

Ratings Breakdown

1389reviews

  • 5 Stars
    660
  • 4 Stars
    498
  • 3 Stars
    162
  • 2 Stars
    36
  • 1 Stars
    33

物有所值的体验

By

15 August 2017

记得第一次入住的时候评价是物超所值,可能是行政房的原因所以感觉房间很新,但是这一次没有升到行政房,而是一个套房(豪华&行政中间的一级,很尴尬),感觉设备比较老,但是整体住宿体验还是可以的。早餐还是一如既往的棒,哪怕我是7点就去餐厅吃的还是有很多餐点,前台的服务是最棒的,而且很温馨,IHG还是很让我有家的感觉。

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服务很好,很友善

By

15 August 2017

platinumelite

第二次住这家,因为以前在这里有很好的体验,所以这次来又选择了这家。服务人员一如既往的友善,感受到了温暖。

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酒店需要翻新了,感觉老旧

By

15 August 2017

酒店需要翻新了,感觉老旧。楼下在修地铁,不过酒店对贴心地给了相对影响小的朝向房间,整体服务不错,就是有些老旧了。

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客房舒适,服务很好

By

14 August 2017

进入酒店的第一感觉是服务很亲切,办理入住很顺利。酒店位置不错,客房虽然不是新楼,但设施还算干净整洁。早餐也算不错,整体感觉是一次不错的入住体验。

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大堂气派,但房间太小,装修噪音较大

By

14 August 2017

platinumelite

这家酒店的地理位置很好,离武林广场很近,酒店大堂比一般的假日酒店好很多,但是房间太小,非常局促,哪怕白金身份升级后的房间也太小,转个身都困难。另外,房间玻璃的隔音效果太差,楼层很高的情况,仍可以听到车辆往来的噪音

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服务一流

By

14 August 2017

club

本次入住杭州国际假日酒店来到这里还是觉得很惊艳的,第一天晚上的前台小哥还给我主动升了房型,但是说真的酒店所收取的服务费让我并没有感觉到和其他酒店有什么区别,所以我觉得在性价比上有一点点遗憾,因为我本人也是个学生所以我所说的看法更多的代表我自己

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餐厅服务员业务不熟练

By

13 August 2017

club

晚上自助餐,不挂房费不能记入i h g 会员积分?
没有迎宾,进门后找前台有些迷茫
房间设施太少,简陋
起它的就是正常星级酒店的水准

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酒店总体感觉不错

By

13 August 2017

platinumelite

服务质量比较好,酒店的住宿设施老旧,床垫使用时间太长,中间部分已经失去弹性,希望能更换床垫。早餐品种不够丰富。

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优质之选

By

12 August 2017

club

杭州假日酒店名至实归,非常不错的体验,无论从服务,位置与体验都是相当不错。杭州假日酒店名至实归,非常不错的体验,无论从服务,位置与体验都是相当不错。杭州假日酒店名至实归,非常不错的体验,无论从服务,位置与体验都是相当不错。

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Location in Hangzhou

By

11 August 2017

If you think about location in Hangzhou, this is one of your choices, close on foot to downtown areas!

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服务态度良好

By

11 August 2017

club

个人感觉假日酒店系列服务水平处于提升当中。不论是check in 的接待,疑问的解答,还是退房时的便捷。住宿体验也十分OK。枕头的准备很到位。房间照明也很好

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注意有虫咬。。。并非个案

By

09 August 2017

周六入住 周日中午皮肤开始出现红肿 小孩更严重 中午到下午不断增多红肿 周一也没好转去医院诊断为虫咬 酒店设施老旧 清洁消毒工作看来也没做好 地下车库更是脏。。 论坛抱怨了下发现并非个案也有别的朋友同样中招。 酒店明知有此问题也不进行相关处理也是让人失望 ,连基本的卫生条件都不达标。

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