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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 1197 reviews
80%
Recommend This Property

Ratings Breakdown

1197reviews

  • 5 Stars
    562
  • 4 Stars
    428
  • 3 Stars
    144
  • 2 Stars
    33
  • 1 Stars
    30

地铁工地边上,噪音巨大。

By

28 April 2017

club

地铁工地边上,噪音巨大。
前台和服务中心12点后无人听电话

地铁工地边上,噪音巨大。
前台和服务中心12点后无人听电话

地铁工地边上,噪音巨大。
前台和服务中心12点后无人听电话

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Schlechtes English beim Concergie Team

By

26 April 2017

Das Englisch hat leider zu wünschen übrig gelassen und es musste immer über andere Mitarbeiter koordiniert warden, was Zeit in Anspruch genommen hat.

Da der Besucher in der Regel direct auf den Concierge Service zugeht, sollte hier sicheres Englisch vorhanden sein.

Es war teilweise nicht einmal möglich, dass ein Taxi gerufen werden konnte, ohne das es eine chinesische Übersetzung gebraucht hat.

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非常好

By

26 April 2017

各方面都很满意,虽然周围在修地铁,有些嘈杂,但是晚上还好,对睡觉没有影响。工作人员非常热情,超出我的预期。

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as always wonderful

By

26 April 2017

club

一切都如我们对假日酒店的期待。不错,外国酒店的餐饮都会稍微差一些 可以理解。另外就是杭州的国际假日酒店实在是有些久了

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床铺舒适

By

26 April 2017

platinumelite

很好的体验,地段也还可以,但酒店附近在施工。酒店隔音效果不太好,工作人员热情,早餐丰富。会推荐给朋友。

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一流的服务

By

24 April 2017

platinumelite

非常感谢杭州国际假日酒店给予的非常高质量的服务!希望在下次来杭州时,也能入住这家酒店,希望能保持服务质量。

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床舒适,性价比较高

By

21 April 2017

前台工作人员服务一般,客户关怀部工作人员态度好,预付酒店成功,到店无房,前台工作人员告知只能取消订单,等一会后有房,价格又出现高价,直接拿高价办理入住。

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装修陈旧

By

20 April 2017

platinumelite

酒店装修已现陈旧,大堂、房间的装修已经不能符合这个价格酒店的品质,性价比不高!床铺舒适度一如既往的不错。早餐整体感觉不错,品种够多。

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酒店中餐厅让我感到惊艳

By

20 April 2017

客房来说中规中矩,地铁施工个人感觉影响不大,让我感到最满意的是酒店的中餐厅,好吃!并且价格合适,正宗杭帮菜!特别推荐糖醋里脊,比外面做的都好吃!以后还会带朋友来吃。地理位置还是可以得,以后地铁造好,应该是非常好的位置了,去哪里都方便,毕竟市中心。

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Not IHG promised service level

By

20 April 2017

Location is ok. Room is tired but still clean.
The only disappointment is on overall service level.
I think it's not up to the IHG standard. I am not asking for Intercontinental service level, but it's well below my expectation.

The lounge waitress put up sour face when when I redeemed my free drinks. However the real service killer was the concierge team. I checked-out early morning 5am for my morning flight, I asked the only concierge on duty to help me to call for a taxi to the airport. But I was asked to go to the road side and hail the taxi myself. He didn't even bother to help with the luggage. I think is not acceptable.

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服务满意

By

19 April 2017

club

服务一流。非常舒服。以后还会继续入住。希望有更好的体验。很喜欢。希望以后还有机会。期待下次旅行。服务贴心。

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价格比较有竞争力

By

18 April 2017

但是目前门口正在市政工程施工,有些不方便。
酒店位置不错,在市区位置。
酒店符合对Holiday Inn的预期,比较缺乏特色和印象深刻之处,但是符合商务用途的基本要求。

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