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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 643 reviews
84%
Recommend This Property

Ratings Breakdown

643reviews

  • 5 Stars
    330
  • 4 Stars
    208
  • 3 Stars
    72
  • 2 Stars
    14
  • 1 Stars
    19

床铺舒服

By

28 April 2017

酒店我已经住习惯了,每次去杭州都是这家,服务没的说,希望能跟酒店会员积分保持沟通,早日把入住积分问题解决了就更好了

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假日标准服务

By

28 April 2017

房间,早餐和服务都保持假日的一贯标准。平时入住的人很多,checkin和checkout时间较长,早饭也比较拥挤。其它方面很好,工作人员也很nice,帮我调过房间。另外,酒店外部工地施工,会影响休息。

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服务态度很好

By

27 April 2017

club

办理入住的时候就给了很好的待遇,还有会员专用通道,瞬间让我感觉档次提升了很多很多,很不错的优越会,以后还是会继续支持大Ihg的。

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服务很不错

By

27 April 2017

club

首先对酒店员工服务印象很深刻,很不错,对待客人非常热情,周到,其次,房间布局很好,房间很大舒适,下次来旅游依然会选择这家酒店,,。。。。。。。。。

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房间不错,服务有待改进

By

26 April 2017

积分兑换的两个房间,航班较晚,提前一周打电话让提前排好房间,但是,晚上十一点到酒店告知并没有提前排同一楼层的房间,因房间紧张,给安排了两个套房,房间很大,相对还满意。二就是客房查房时候可以严谨一点吗,不要把上一个住客消费的东西算在我的房间里好吗。三,前台的夜班,我理解你上了一晚上班,很累,但是我去你那退房,你告知我可以了,我走了,那下午为什么还要打电话问我是否要退房,你是没退喽。酒店员工需要好好整顿一下了。

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酒店位置好 出行便利

By

24 April 2017

club

房间装修中规中矩 卫生条件良好 周边设施便利 出行方便 以后还会选择这家 挺好的 其他设施没怎么用过 不作过多评论

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服务一流

By

22 April 2017

club

员工很热情,服务很周到,退房效率很高,各方面都很好,反正下次还会选择这家酒店!!!!!!!!!!!!!

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浴室的淋浴头太差了

By

22 April 2017

club

浴室的淋浴头太差了,一定要拿在手里才能洗澡。放在那个插孔里,水都是往天上喷的。好歹也是个四星级酒店,就不能专业一点吗?

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房间舒适

By

21 April 2017

club

很不错的酒店,服务很好,员工都很热情,询问周边的一些地方都能过耐心的一一解答,很好,这次没白来,一家不错的度假的选择的酒店。。。。。。

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床铺舒适,提供婴儿床,浴室宽敞明亮

By

21 April 2017

床铺舒适,提供婴儿床,浴室宽敞明亮
实际比预期要理想很多
有求必应,要求加送双拖鞋也立刻就到,感觉很好。

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高质量床褥,房间大气性价比高

By

21 April 2017

这次我住在16楼,房间非常大,浴室设计得很有格局,虽然可能由于年月久远整体显旧,但住得非常舒适!每天都会有一位阿姨过来亲切地问你需不需要洗衣服什么时候需要帮你打扫整理房间。十分安全,就连送外卖的也得刷卡才能上去。位置黄金,恒隆广场走2分钟就到,想吃什么里头都有!下次来杭州还会住这家!

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服务好,前台员工很热情

By

20 April 2017

club

酒店位于中心地段,交通很方便,酒店设施稍微有些陈旧,其他前台员工服务态度非常友善,总体来说是一家很不错的假日酒店,下次依然会选择这家酒店!!!!

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