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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 735 reviews
90%
Recommend This Property

Ratings Breakdown

735reviews

  • 5 Stars
    373
  • 4 Stars
    251
  • 3 Stars
    56
  • 2 Stars
    30
  • 1 Stars
    25

great stay.... again

By

22 May 2017

platinumelite

once again a great experience. very attentive staff, great facilities and had great nights sleep!

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Won't be going back

By

21 May 2017

Have stayed here previously and it was a great stay, not so this time.
Check in took ages due to only one person being on the desk, despite having a wedding party booking in also.
Would not pay for breakfast if I had known what a shoddy affair it was. No fruit salad, about 3 berries left in the bowls, two croissants left and some of the hot food receptacles were empty. Considering how much they charge it is disgraceful.

Definitely be staying elsewhere in future.

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Poor service all round

By

19 May 2017

club

Broken toilet, no answer when calling room service. Most items on breakfast buffet empty - really slow to replenish. Slow check-in and check-out. Didn't seem to be enough staff.

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comfortable stay throughout

By

19 May 2017

I thought that this hotel gave value for money and great service throughout its facilities.
I would generally advise my friends to stay here.

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Comfortable bed

By

16 May 2017

club

Overall the experience was very good. Warm welcome good service added facilities i.e. Swimming pool and gym
Rooms were impressive giving kids their space and the adults their peace in their own space.
Overall good and clean.
Breakfast is always good and plentiful.
Nice environment to be in.

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weekend stay

By

16 May 2017

club

Great hotel with lovely gardens. Staff very friendly and informative. Nice weekend in the hotel with lots of things to do. Pool, jacuzzi and work out area, plus lovely grounds to picnic on. Short walk to small village and Haydock Racecourse next door.

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perfect on everything

By

15 May 2017

club

everything was perfect for me and my family, I do not not have anything rather than perfect to say.

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Tom

By

13 May 2017

club

Great service in restaurant. Easy efficient check in. Clean spacious room.

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Great hotel

By

13 May 2017

platinumelite

Quiet, clean, great food. Pool and gym very good.

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Good location and venue

By

10 May 2017

club

Great location for visiting family but equally reference the racing of course!
Lovely room, stayed with two children and no issues with making sure there was a really good sized sofa bed for my 14 year old
Good breakfast included in my price/deal and starts fairly early for weekend (7.30), which helped as we need to set off early to get back home
Would definitely stay again when next in area

Even better when gaining extra 1000 points by paying extra £3..!

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Pleasant environment with friendly staff

By

09 May 2017

platinumelite

Handy quiet location just off M6 with nice grounds and general setup. Friendly welcoming team where nothing seems too much trouble, with well laid out public areas and nicely set up rooms with a well appointed gym and leisure complex. Have visited a few times and always a great stay and would highly recommend.

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Ok Hotel

By

05 May 2017

Use for Business and Ok but getting dated in restaurant and bar area

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