Luxury 4 diamonds hotel's, fully new renovated, the unique one of its kind on the island. Located in one of the best location on Cozumel's Island, the amazing view of the Caribbean sea, ease access to the natural reef , you'll be able to enjoy the rich marine life and multicolors fishes just a few meters of the sea shore.
Been coming here for the last 4 years in a row. Great service and location. Food is outstanding but pricey. I guess you can say you get what you pay for. I practically live at IHG properties as I[More]
travel a lot. been trying for upgrades to a suite here with no luck. Spire and Ambassador status here has no meaning so don't waste your points or money on an ambassador status unless you stay at other Presidentes. With other Presidentes I am treated above and beyond what I expect, here in Cozumel it is about how much more money they can get out of you at the moment and not your loyalty. Next year going to stay at another resort and see how that goes. [Less]
We had a wonderful time at the Cozumel resort. I have been to Cozumel many times[Less]
A Perfect Vacation
The weather was moderately hot, the ocean was cool and beautiful so we spent many hours each day snorkeling in the gorgeous water surrounding this hotel.
We stayed in a reef room that is well worth[More]
the extra price. You are right on the beach and the view is stunning. There were often only a few other guests on our beach at any time which made this location even nicer. Our room was clean and comfortable. We ate at the restaurants on the property and had many delicious meals. Our dinner at Alfredo's rivaled our best meals on our trip to Italy last year. Also be sure to try the Intercontinental burger at the main restaurant, it was huge and delicious. All of the hotel and restaurant staff were friendly and helpful. Most went above and beyond to fulfill any request we made. They even cleaned a couple of special sea shells for us. We enjoyed the resort so much that we rarely left for other destinations the entire week we visited. This was one of the best vacations I have ever taken in many years of travel. [Less]
staff was great
beds were lumpy. sun comes in past curtains. room was clean very clean hotel[Less]
Very pleased with our stay. Room good size, beds VERY comfortable, staff courteous and friendly, Only two suggestions: better water pressure and soap dish. There is nowhere to put your soap except[More]
the shower floor.
Breakfast: I get it that it's free, so I'm not complaining, but just a little more variety would go a long way, specifically, some more protein (bacon, sausage) would be great.
Front desk agents very friendly and helpful, but should be empowered to take care of small problems. When I arrived found error in my reservation, nothing major, instead of 8 days, was only down for 4 according to the system. The agent was happy to fix the number of days, but was unable to do so at the original rate. If I wanted the same rate, I had to call central reservations. Even then, I had to speak to a supervisor because the res agent could not find/fix the problem. Fortunately the supervisor was able to fix the problem.
Overall, enjoyed my stay and would highly recommend. [Less]
Excellent option for Bed and Breakfast (in my case)
Great location and nice staff; we don't use the amenities the hotel has, since we spent the days at the close by parks. Price was right and rooms were clean![Less]