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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 787 reviews
87%
Recommend This Property

Ratings Breakdown

787reviews

  • 5 Stars
    477
  • 4 Stars
    168
  • 3 Stars
    67
  • 2 Stars
    41
  • 1 Stars
    34

Holiday Inn FLL

By

15 October 2017

platinumelite

Room was nice (junior suite). Checked in late at night and front desk staff was efficient, but that's about it. Seemed frustrated with my 2 pretty easy questions (did my IHG account make it on the reservation, is my room booked through the 2 days I had requested of my company's travel office). The only complaint I had about the room is that it was right next to the exterior stairwell where other guests smoke and the smell got into the room. No free breakfast at this hotel.

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most friendly staff

By

13 October 2017

club

I have not stayed at a hotel with better staff than this location. Everyone was extremely friendly, personable and helpful. A special shout out to the front desk and waitress. I was very impressed by the customer service. I loved eating dinner at the hotel thanks to the great help and delicious food. Could not be more impressed by experience.

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Rude staff

By

10 October 2017

Staff is very unprofessional...including management

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Poor pickup service

By

10 October 2017

platinumelite

The hotel was fine until I returned and had to wait almost two hours to be picked up at the airport. Never received anything to make up for the long wait except a rude driver and a desk clerk who did nothing to help.

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Great service

By

08 October 2017

Everyone that works in the hotel is amazing! Great staff. However the rooms felt not so clean and very humid.

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Extremely Clean and outstanding service

By

08 October 2017

Very nice Holiday Inn, Great staff, the Manager on Duty “Dave” was friendly and outgoing. Great location
Restaurant chicken wings were the best

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Non-Smoking hotel was full of smokers

By

07 October 2017

club

The hotel was an non-smoking hotel yet, it was full of smokers, when complained to staff they said they were aware of the smokers.

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Excellent front customer service.

By

07 October 2017

All of the staff were wonderful and kind however the stand outs were Marie, and James who endured working for so long during the hurricane. I greatly appreciate there hard work and determination

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Great Hotel

By

04 October 2017

Stayed here 8 or 9 times this year. The fact I keep coming back should let you know they are doing everything right.

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Great overnight stay

By

27 September 2017

club

This hotel was convenient from airport. They shuttle as well. Very friendly staff and servers.

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One Night Stay Before Cruise

By

27 September 2017

club

This was the closest to a perfect stay before our cruise out of Port Everglades. The shuttle was quick, the staff were amazing and the rooms were very comfortable. If I were to complain about one thing, it would have to be the pizza we ordered from the restaurant. It was very average and quite pricey.... but hey, I still ate it.

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great bed

By

25 September 2017

club

The bed was a nice softness. We appreciated the close proximity to restaurants and the airport.

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