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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 517 reviews
91%
Recommend This Property

Ratings Breakdown

517reviews

  • 5 Stars
    345
  • 4 Stars
    105
  • 3 Stars
    43
  • 2 Stars
    13
  • 1 Stars
    11

Great service

By

19 July 2017

platinumelite

Ironing table was broken but was replaced in less the 5 minutes.

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I Keep Coming Back For More

By

08 July 2017

Date of stay: June 30th through July 4th
Room floor: 2nd floor

Per my title, I have stayed at this location many, many times and each time I walk away feeling valued and appreciated for my stay. The staff makes you feel comfortable and like you're staying with family/friends. They greet you as you enter and leave the premises. Nice personal touch by the front desk staff.

Since I have reviewed this hotel several times with plenty of photos I am going to provide a quick overview of my stay. Feel free to visit previous posts for a much more detailed view of this hotel.

Here are some pro's and con's of my stay:

Pro's: Great value, hotel location, hotel room/grounds cleanliness, sense of security (person patrolling grounds at night), vending machine and washer/dryer on every floor.

Con's: Bathroom towels, pillows and comforter need to be updated in my room. The soft pillows weren't as soft as the ones during my previous stays and the comforter seemed a bit worn. The bathroom towels weren't as plush as they typically are.

I requested a room on a "high floor" and was placed on the 2nd floor. I specifically ask for a high floor because I want to offset any noise from the room above. Thankfully this was not an issue during my stay. But during my last night there were kids running up and down the hallway during the day. I can tolerate this type of noise during the day, but not after midnight.

I am a Gold card member and requested a late check out. Per the terms and conditions I should be offered a late check out up to 2 to 3pm when contacting the front desk. When I requested the "latest check out possible" the female at the front desk responded with, "how about 1pm?" Thankfully we settled on 2pm and i was able to get a few more hours of sleep.

The two issues notated above might be easily overlooked by other guests. I however frequent this location on a monthly basis and hold this hotel to some hight standards. I want to keep encouraging them to be one of the best Holiday Inn's that I have and continue to stay at.

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Interesting Stay

By

07 July 2017

Everything was okay.. average. Not the friendliest staff that I have encountered. But not the worst either. Stayed for a few days and was really ready to go home. One customer service representative really stood above the rest. She was very friendly and knowledgeable.

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Comfortable One night stay

By

06 July 2017

club

Good and Bad reviews: I have used this Hotel the year prior and some changes were made, but not many. Still no Hotel Shuttle nor Complimentary breakfast. As an IHG Member I was not greeted as one and had to ask the receptionist to readjust my information.

The overall service is welcoming and the staff very friendly. The exterior and interior quality of this Hotel is amazing. The back patio/deck has a light up water cascade that is very relaxing and pleasantly quiet.

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great!

By

06 July 2017

platinumelite

no complaints at all!!
Clean bed, clean bathroom, free parking in a large lot and nice staff.
Very good and modern interior for the money.
will Definitely recommend to anyone.

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Week Stay

By

05 July 2017

My stay was great, the dinner options could be changed (updated). The beer and drink options could be a little cheaper, and the options for the free breakfast need to be more than just pancakes or eggs with bacon. An oatmeal or even yogurt.

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Servicio excelente y piscina bonita, hotel limpio !

By

03 July 2017

Very confortable!! Me gusta la ubicación serca de muchas tiendas y freeways

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Pleasantly surprised

By

02 July 2017

When one stays at a hotel right by a beltway it usually is average at best. Not the case this time.
Staff was very pleasant, room was super quiet and bed was very comfortable.

Have nothing but compliments for this hotel.

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My stay

By

01 July 2017

Very pleased overall location and facility are great, personnel very profesional

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Holiday inn westpark the best place to stay!!

By

29 June 2017

platinumelite

This hotel is the best at making sure you're comfortable. Rooms and amenities are truly worth the stay here. Maria at the front desk is always smiling and making sure that guests are accommodated

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Great welcome and great looking room!!

By

28 June 2017

club

This was the best one I have stayed in so far of all my travels. I really like the hostess and the room was perfect for the occasion.

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sam1024

By

28 June 2017

club

I booked this hotel because it was recommended by my school. Outside of needing to dust a little bit better in the room this hotel was great. The staff was courteous and very attentive to the needs of the guest and made the stay great. I would stay here again if in the area and I would recommend this hotel.

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