Rated 4.4 out of 5 by 65
Rated 1.0 out of 5.0 by BillMS1 Staff Very Rude and Hotel was dirty!
Staff was very Rude and they did not clean the room on a daily basis! This was worst hotel we have ever stayed at. Food, coffee was not removed from the room when cleaned. Staff should all be fired!!!
27 February 2014
Rated 5.0 out of 5.0 by JJ Frequent Stayer Great Staff
I have stayed at this location many times and I can say that each time the staff has bent over backwards to accommodate me and treat me very well. I will recommend to all my friends and family.
27 February 2014
Rated 5.0 out of 5.0 by AmyJG Great expierence, recommend this hotel.
Great place to stay, clean, safe area, and very nice. Good deal for the price. I highly recommend this hotel.
27 February 2014
Rated 5.0 out of 5.0 by cheez Comfortable stay and excellent staff
I stayed here for 2 weeks for a business trip. Always looked forward to coming back everyday to a comfy room. The atmosphere when you walk is inviting, the hotel and restaurant staff was courteous and friendly. They even helped jump my car when mine wouldn't stay.
The hotel has been renovated tastefully. All and all, I would definitely recommend it.
03 February 2014
Rated 5.0 out of 5.0 by GlobalLady32 Friendly Staff. Felt like Home.
It was my first time staying at this IHG property and it felt just like home. With friendly staff members such as Loren whom was very professional and helpful in regards to finding out my point balance and things to do in the Houston area. She also remembered my name! Which with so many guests it really surprised me. Itza was also helpful towards me upon check in with a welcoming smile as if we were old friends. As a frequent traveller it is nice and rare that you find a hotel that feels and fits just like home. And Holiday Inn- Westchase does exactly that! With friendly and reliable staff I highly recommend this property to anyone planning to stay in the Houston area. Further kudos goes out to to Housekeeping whom did a great job in preparing my room before my arrival as well. Very peaceful night. (-:
30 January 2014
Rated 2.0 out of 5.0 by Gobstopper Noisey and Bright
The walls are thin and the person in the room next to mine had TV on loud. I finally had to call the front desk and they called the persons room but they didn't pick up. They finally shut TV off at 2am. Was back on loud at 6am. The lights on the east side of the building are so bright that the rooms are not dark. I guess they want to be able see the place from the space station. Staff tries but if you want sleep there are better places. I've stayed here many times as its a company preferred hotel but going elsewhere. Sleep is king.
28 January 2014
Rated 3.0 out of 5.0 by Joe-C Nice Property, friendly staff, everything else mediocre
I am a Platinum IHG Member, but did not get my room upgraded. Thats a first. For some reason, there is on one entrance to the hotel. All other hotels I have stayed at had access to the building using side and back doors. Maid service would not take away dishes from the hotel restaurant. Last, but not least, there was no complementary breakfast. Holiday Inn Express is always my hotel of choice and you guys are the first I have seen to not offer a complementary breakfast. Also, the hotel restaurant not being open all day? Ridiculous. I will not be choosing this location if I am ever in Houston again.
27 January 2014
Rated 4.0 out of 5.0 by Supratik Excellent stay with one exception
Our 3 day stay was excellent except the house keeping was not done appropriately. The 1st day the house keeping picked up the soiled towels but did not replace them with newer/cleaner ones. 2nd day , there was no housekeeping done at all. But, overall stay was comfortable.
01 January 2014