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Rated 4.6 out of 5 by 344 reviewers.
Rated 4.0 out of 5.0 by Muy buen servicio, debe mejorar la atencion del restaurante y limpieza El hotel es muy bueno, sus instalaciones son excelentes. Mis quejas son por el restaurante que en dos noches diferentes nunca contestaron el teléfono para pedir servicio a la habitación. Y cuando realizaban la limpieza nunca me dejaron jabón, fue necesario pedirlo en recepción. June 24, 2016
Rated 2.0 out of 5.0 by Disappointed I live in Houston and booked this hotel for a leisure mini getaway with my spouse. I had seen the hotel a few time and had been wanting to give them a try. I was hesitant due to the price but figured it was less because of the location. However when we checked in and got to our room our room appeared to be clean until I looked on the bed and there were 3 or 4 dark brown spots on the comforter. I immediately called downstairs and they switched our room. The second room was better but had a tiny burn on the sheet. I overlooked that in an attempt to not ruin the evening. The lobby near the elevator and inside the elevators was a complete hazard as the floors was soaking wet constantly from kids running in and out of the pool area without towels. Not to mention the pool didn't smell so pleasant. And there were kids running up and down the hallways up until about 1 a.m. I am not sure if this was a one time occurrence of if this is the norm for this location but I doubt I would return. June 21, 2016
Rated 5.0 out of 5.0 by Excellent as always Consistent experience at this property, my first choice when in the area. Glad to see the breakfast buffet back as well. One thing to note - this hotel is no longer brand new and while its holding up well, the carpeting in my room was beginning to show its age. Not horrible, but worth mentioning. Still an excellent stay. June 13, 2016
Rated 5.0 out of 5.0 by Amazing Staff and Accomodations I had booked two separate rooms; one for family and another for myself and family for 2 days. The staff was amazing. The desk clerk was friendly yet professional and she made the check-in process so easy and swift. The accommodations and friendliness of the housekeepers were excellent. I slept very comfortably and the overall decor of the room was pleasant and relaxing. The only down side was the restaurant and Bar times, we chose to eat elsewhere because the times were not convenient for later hours. And the Bar closed early so relaxing and unwinding after normal hours were not an option. June 13, 2016
Rated 4.0 out of 5.0 by Mr Alexander Better hours for food servicing along with beverages for travelers who have driven 6 hrs to your facilities. June 13, 2016
Rated 3.0 out of 5.0 by work out I suggest that you partner up with a nearby fitness club for workout opportunities. That is critical for business travellers to relax and stay in shape. Your local workout room is tiny and unusable. June 3, 2016
Rated 5.0 out of 5.0 by Best hotel in Houston Everything was great!! The bathroom was nice and clean. the bed was nice and comfortable. May 25, 2016
Rated 5.0 out of 5.0 by Holiday Inn West chase in Houston Very clean and comfortable. Easy access and staff is very friendly. Lounge is hopping and great service. May 23, 2016
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