Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 1023 reviews
83%
Recommend This Property

Ratings Breakdown

1023reviews

  • 5 Stars
    526
  • 4 Stars
    260
  • 3 Stars
    123
  • 2 Stars
    60
  • 1 Stars
    54

First and Last Stay Here

By

19 September 2017

My hopes were high for this hotel as I read reviews and the location was by far the best for what my boyfriend and I had planned for our weekend.

We arrived at 9pm on Friday night and the lobby was packed - I waited 10 minutes just to check-in. When I did, I wasn't greeted as an IHG Rewards Member - yes I know I'm only a club member, but a member nonetheless. I also was put into a double queen room when I specifically requested a king room -
I was able to switch, but it caused a hiccup at check-in that quickly led the check-in to be that much longer. Luckily I had read about the hotel because the person who checked me in did not give me directions on where or how to park in the underground lot and we weren't told about the elevators that would have led directly to the second floor. Instead we had to go form the garage to the lobby and then walk a very long distance to the second set of elevators. We had driven several hours and were tired and it would have been nice to have some instruction.

The next major issue I had with the hotel is the cleanliness of the room. The first thing I noticed was a bug smashed on the wall above the A/C unit as I went to check to make sure it was blowing. I then went to turn on the lamps in the room and discovered that the floor lamp behind the chair was dusty with cobwebs and behind the reading chair it looked like it hadn't been vacuumed in several weeks if ever. I also noticed that the way to turn on the lamps in the room was different for one of them. The lamp on the desk and the lamp on the left side table you pushed a button, and with the other you had to turn a switch three times to get it to come on. The drawers of the end tables also had dirt and hair in them and the only reason I noticed this was because I couldn't find the binder of information anywhere (it is in the drawer in the desk for anyone who would like to know).

The next morning when opening the curtains, I noticed several stains all over the sheer ones and that isn't where the stains stopped. In the bathroom, the shower curtain had several stains along the mesh and it seemed that they only replaced the inner shower curtain due to the buttons and what not.

The bathroom floor was also exceptionally dirty and at first I didn't notice this. I only noticed when we picked up the shower mat to dry and the underneath was covered in dirt and debris.

Then we decided to stay another night, and I was told by the lady at the front desk that they had so many rooms and that I should just book it online, instead of just extending my stay, well I went online and couldn't book it because it say they didn't have rooms available.

The phone in the room wouldn't work at calling down to the front desk and nowhere could I find the number to dial (the guest services button didn't work), so I had to use my personal cell-phone to call down and ask that my stay be extended. The gentleman was able to do so - something the women should have done in the first place, and apologized for the inconvenience.

The sheets were clean and the bed was comfortable and Jaylen at the front desk was the kind gentleman that was helpful throughout the stay, but the other two people I dealt with at the front desk were lackluster at best.

Overall, I will not stay at this hotel again due to the cleanliness issues, which is a shame because the location is great.

Read More
Read Less

Wonderful, helpful staff

By

18 September 2017

club

Good hotel experience - staff was friendly and very helpful. The swimming pool was exceptionally large
and water temperature was perfect.

Read More
Read Less

Quick stay

By

16 September 2017

club

The rooms were a bit out dated and fired looking. The property was nice in general areas.

Hallways and carpet were a bit old

Read More
Read Less

Great service and clean

By

14 September 2017

club

Our stay at Holiday Inn was great. The staff were very professional, friendly, and helpful. The facility was immaculate and aesthetically pleasing. Our room was clean and smelled fresh. The bed was really comfortable and we had a great night of sleep.

Read More
Read Less

Appealing Hotel and Great Breakfast

By

11 September 2017

The curb appeal for this hotel is wonderful. The location is in the plaza area with great proximity to dining and shopping. The lobby area is very open and the hotel staff were friendly and almost comical. The hotel hosted my friend's wedding party, provided access to the boardroom, and a great rate. I have no major complaints about the hotel. The rooms were standard and clean.

The breakfast buffet was exceptional with a wide array of options. It was hard to not go back for thirds and the wait staff was attentive.

The hallways are a little dark and tight but who spends their time in the hallway. The garage parking is a little tight as well.

Overall, I had a great stay and would definitely return.

Read More
Read Less

Good hotel, close to good restaurants

By

10 September 2017

club

We like to stay here for business in downtown Kansas City. The shuttle takes us to great restaurants so we don't have to get out in the car. Very nice and friendly staff, knowledgeable about the KC area. Breakfast is wonderful!

Read More
Read Less

Hotel Stay

By

10 September 2017

club

The overall stay was good. The staff was very nice. The Hotel need some updates to the rooms

Read More
Read Less

Very nice stay

By

09 September 2017

Overall very nice, would like to point out the friendliness and excellent accommodation from the staff. It's so nice to be asked how things were when checking out too.

Read More
Read Less

Clean, updated rooms!

By

05 September 2017

One of the staff members was incredibly professional, the other two I dealt with were immature and unprofessional.

Read More
Read Less

needs upgrade

By

04 September 2017

older property that needs to be upgraded, it seems to me that Holiday Inn is not as interested in the business travelers needs as they have been in the past.

Read More
Read Less

Great location, old hotel

By

02 September 2017

platinumelite

If you want or need to be in the Country Club Plaza area this hotel is a great choice. Parking is under the hotel and access is very easy and convenient for in and out.
The hotel is an older facility that has been updated somewhat in the common areas. The rooms need a lot of work. They are clean but the furnishings need replacing. The front desk staff was excellent at check-in. I have stayed at this hotel before and will come back when I return to this area.

Read More
Read Less

Poor Saggy Bed but Great Service

By

02 September 2017

club

The service was great but the bed sagged in the middle.

Read More
Read Less