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Rated 3.2 out of 5 by 614 reviewers.
Rated 4.0 out of 5.0 CoCo Key Spring Break overnight stay was a blast for the two 6 year old girls. I wouldn't suggest this place for kids over 8. They had a blast at the water park but we were disappointed that half the games in the arcade were broken. The room was clean and convenient. Overall it was a good stay. 29 March 2015
Rated 4.0 out of 5.0 Dirty room Everything was great accept the cleanliness of our room. There were black private body hairs in the tub and on the floor. There was also trash under the night stand in between our beds. I just cleaned the bathroom so my kids had a clean tub to bath in. Then just put the track in the can. The sheets were not fresh smelling and I was not sure about the sheets being clean? Yuck!!! Other than that is was a good stay. 29 March 2015
Rated 4.0 out of 5.0 Spring Break 15 Kids had a blast. Hotel manager was friendly. Loved it that kids ate free! The arcade and watermark were fantastic. Refrigerator didn't work in room. Took 2 days before we received one that worked. The second day, we didn't receive room service therefore we didn't have clean towels. Had to talk to manager. He took care of the problem ASAP! We will stay again. 29 March 2015
Rated 1.0 out of 5.0 by Absolutely AWFUL Experience The 1st room I was given had unflushed waste in the toilet. The room was really nasty. The 2nd room was better but the bathroom had a glob of someone else's hair on the floor. The staff also missed my morning wake-up call. The next day after working all day, I came in and there was someone's nasty fingernail clippings on the desk. Maybe I missed seeing them when I checked in, but if so, they shouldn't have still been on the desk if it had been cleaned/dusted that day. The bathroom floor had not been swept , and there was some dried sauce (looked like it was buffalo wing sauce) on the decorative throw [at the end of the bed]. The lighting was not great and I could not relax, wondering if anything had actually been cleaned. Robynn at the front desk was helpful and empathetic when I checked in, but the manager didn't bother to make contact or apologize or anything for the horrendous shape of the room. I didn't hear fro9m anyone about this. The good thing is, when I decided that I could not stomach another might there, they didn't charge me for that next night, even though it was past the cut-off time. the was no mention of my ihg status 28 March 2015
Rated 3.0 out of 5.0 by staff was good needs over all makeover....run down and needs renovated... 28 March 2015
Rated 2.0 out of 5.0 by horrible, filthy, cheap I've stayed at multiple holiday inn and other hotels. This is by far the worst. Probably even worse than an unknown hotel. My bed sheets were stained, my fridge didn't work, found papers, other people's chargers on wall. Carpets extremely dirty and all stained. To top it off in the room I stayed there was so much condensation inside you could hear the water drip to the carpet from the window. I would like to know how much mold there is behind there. The water park was very nice, only thing is lazy river floor felt like it had sand, it was rough, water seemed dirty, but I felt comfortable I did at multiple times see staff testing water. Would I recommend this particular hotel No. Any other Holiday Inn, yes. 28 March 2015
Rated 4.0 out of 5.0 by get place and great service was a great place to get away for the weekend. Staff was great, food was very good, park was very fun. 28 March 2015
Rated 1.0 out of 5.0 by never again We stayed here for two nights during our spring break 2015. This place was just plain nasty!! Half of the plug ins in the room did not work, the beds were sunken in, there were no fitted sheets on the beds so every time you turned in bed the sheets got crumpled under you, we sat the air on 60 and it never got under 74 in the room, there was no refrigerator in the room even though it was listed as an amenity and to top it all off we found a tick crawling on our sheets (possibly due to the nasty dogs they let people bring in there). Not to mention the water park was equally disgusting. It smelled and looked like dirty pond water. I would not recommend this place to anyone. 28 March 2015
  • 2015-03-30T11:36:32.475-05:00
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