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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 859 reviews
92%
Recommend This Property

Ratings Breakdown

859reviews

  • 5 Stars
    516
  • 4 Stars
    225
  • 3 Stars
    72
  • 2 Stars
    24
  • 1 Stars
    22

Not usual holiday inn standards

By

22 July 2017

Not the usual holiday inn experience. Very poor restaurants. I was the only guest dining - at 20:30. Chinese designed for groups and all dishes offered are for minimum of 3 people. Max Pub was empty and menu very poor. I ate at the restaurant near reception and food was not very good. Japanese restaurant and it was also almost empty. The hotel needs updating and is more like a typical Asian beach resort of medium quality. Club lounge was relaxing and the staff quite friendly. Apparently good for golf players though. Unfortunately, a fairly negative review for a brand I'm usually very satisfied with.

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best of the best in klang valley

By

20 July 2017

club

stay here for 2 nights.staff is helpful and friendly.food is good

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Poor customer service and run down rooms

By

20 July 2017

club

Had a bad experience with holiday inn . Room had a damp smell on the carpet , pillows and blanket. Poor banquet service , was there was a training and service was externally slow had to call them repeatedly for small trivial matters , food supplied was not sufficient .

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Great

By

18 July 2017

Clean room, great shower and bed, plety of choices for breakfast. Would love to stay here again when i get the chance.

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Great stay

By

17 July 2017

club

Comfy bed, clean rooms and cold beer - all you need

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Not bad for an old hotel

By

17 July 2017

Well maintain hotel. No complain on the rooms. Food got a lot of room for improvement though.

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Resort Hotel

By

16 July 2017

club

The rooms are big but very dated. In great need for upgrading. If the rooms are renovated, I am sure it will be very comfortable and inviting. The passage ways should also be upgraded .. to live up to Holiday Inn's reputation.

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ビジネス

By

15 July 2017

朝食のルームサービスが安い割りに充実していて、とても良かったです。また利用させていただきます。これからもよろしくお願いします。

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Comfy bed and great food

By

13 July 2017

club

Room was clean, interior design is spot on, toilet is nice and a nice touch to include speaker port for iphone users although iPhones is not my mobile device. Channel selection is very nice as well, an upgrade to HD content would be much appreciated. Bed was really comfortable.

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Comfortable bed and great service.

By

12 July 2017

the mattress and pillow so comfortable.
great service, friendly and helpful by the staff.

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Room good serve good

By

12 July 2017

club

Good ! Room very good! Serve all good. I will come again .

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Huge gaping holes in the toilet ceiling

By

10 July 2017

club

The room needs upgrading. Tonnes of dusts on the wooden furnitures. Worst part is the toilet where there were missing down light holders and you can see right through into the empty space above. Everytime you go in to the toilet you can feel like someone is watching you from the semi dark space on top. Eerie. Could not even close my eyes the whole night. Bad bad experience. Also space under the main wooden door is rather big. Could hear footsteps or ppl talking.

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