Rated 4.2 out of 5 by 419
Rated 1.0 out of 5.0 by Barkeley Unwelcoming Front Desk; Dishonest Housekeeping Staff
Araceli should NOT be at the Front Desk until she has additional training on Customer Service.
She needs to know how to respond professionally when requested to assist for:
1. early check-in, "It is only 12:30 PM, you can come in at 3 PM".This does not help when I was requesting for an early check-in. A better way to answer would be, "please call back again at 1 PM and I will see if a room is ready for you by then."
2. an item left at the room; instead of saying,"You can come back here at the hotel and look for it yourself". "Can I get your contact information and let me check with Housekeeping"
May 19, 2016
Rated 4.0 out of 5.0 by Go HBird Hotel Quality
meets my requirement.
Only show, but we missed the bathtub.
This implies this place for business folks only?
May 16, 2016
Rated 4.0 out of 5.0 by Man from Miami Outide Highway Noise is Unpleasant
This hotel is very near a busy highway, and all the rooms on the front side of the hotel have a high noise level that is unpleasant. Makes sleep difficult. Holiday Inn needs to install thicker windows or something to filter exterior noise.
May 2, 2016
Rated 5.0 out of 5.0 by Hal-121 Very good
Very good place to stay. Should have WIRED internet access in addition to wireless.
April 24, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Good night sleep
I needed a place to stay for the night while passing through. I booked it over the internet. It was a very smooth transaction. I was gerrted by a very friendly staff. the room was great with a very clean bathroom. I had a great night sleep. The place was very quite and it was a Saturday night!!!
April 20, 2016
Rated 5.0 out of 5.0 by Gina272 Stay on 4/8/16
The room was comfortable, staff was friendly and assisted with getting a handicap shower bench upon our request.
April 20, 2016
Rated 5.0 out of 5.0 by TMartin75 Comfortable and Affordable
This Holiday although not the top of the line was comfortable and affordable. The rooms are clean and the amenities are adequate. It would have been nice to have had an indoor pool and hot tub but I realize in California that's rare. Hilary at the front desk was so friendly and kind of saved our whole vacation. We had actually booked another hotel in the same area that turned out horribly and she got us a great rate because this was an additional expense that we were not expecting, so that was really nice. I was very anxious when I arrived in the lobby and she calmed me down and made every thing right and I really appreciated it. The location of this hotel is really great too. Also there are several great restaurants right by this hotel and that makes it nice too.Thanks a lot!
April 11, 2016
Rated 3.0 out of 5.0 by F.D. average at best
Requested towels on 2 different occasions and never received them. Not the best area.
April 9, 2016