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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 1731 reviews
94%
Recommend This Property

Ratings Breakdown

1731reviews

  • 5 Stars
    1198
  • 4 Stars
    353
  • 3 Stars
    106
  • 2 Stars
    41
  • 1 Stars
    33

Convenient, comfortable and great service

By

20 September 2017

club

Pros
-well appointed
-clean room and common areas
-great friendly staff, particularly Said in the restaurant
-well situated, easy access to parks on provided buses
-comfortable bed with pillow options
-low resort fees

Cons
-no rooms without carpet
-air conditioning too cold in common areas/restaurant
-only one weight bench in gym

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Night of Joy

By

19 September 2017

Hotel staff was amazing and very helpful with all of our accommodations

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Excellent Stay

By

17 September 2017

The hotel lifted their no pet policy due to hurricane IRMA, for this we will always be greatful. Overall experience I will give them an A

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My Disney vacation

By

16 September 2017

club

Great accommodations great customer service, quiet and relax atmosphere

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Good service

By

16 September 2017

club

I like it because they waved the no pets policy just for the Hurricane and did not charge a fee to have our two cats.

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The best experience

By

15 September 2017

club

We had an amazing experience at this hotel considering the circumstances of the hurricane. The staff was more than amazing and our family can't thank you enough.

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IRMA Adventure Tourist

By

15 September 2017

Sehr freundliches Personal trotz des Huriccane IRMA Situation

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Staff was great; IRMA was not

By

14 September 2017

club

Staff took good care of guests and made Irma bearable. Cortney, the manager was great and Eric, the Chef stood out.

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hurricaine relief

By

13 September 2017

club

great place to stay during a hurricane service and amenities were great staff was great

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Ok for the area

By

11 September 2017

club

During stay adjoining rooms were very loud but not the staffs responsibility. Rooms were clean. We were told we could do a early check-in and we would be notified when the room was ready, never received notification. Waited till 7 to follow-up.

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Very comfortable with great location

By

10 September 2017

Loved this hotel. Perfect for a Disney holiday. Shuttles half hourly to all parks and evening to Disney springs ( although you can easily walk there) as an ihg spire elite I got upgraded to fireworks view room and 2 drinks vouchers for the bar which is a nice although it would be great to have a complimentary continental breakfast included for spire elite members since no club lounge on property.

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Location!

By

08 September 2017

platinumelite

Excellent hotel close to Disney springs with a shuttle to major parks. Nice pool and clean room.

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