Rated 3.1 out of 5 by 141
Rated 2.0 out of 5.0 by TrebleJ59 3 Strkes and out
This is the 3rd time in 3 visit this Hotel has failed in more than 1 aspect when staying. Overlooking the poor rooms which I was told are scheduled for a major refurbishment in the near future, it is the lack of communication between staff that seems to render each stay an uphill struggle instead of the usual carefree HI experience in most other properties. 2 calls to reception to ensure my IHG Reward details were attached to my no record of 1st call assurance from 2nd, no details recorded on my account. Had to contact help desk to have them post points retrospectively at a premium rate call! I was moved from room 6 as it was filthy with mould and the hand basin caused a cut to my hand as the inside had been gloss painted to hide the cracks, the paint had lifted and also cracked and the sharp edge was exposed. After being moved, I headed down to eat in the restaurant and on passing room 6 it appeared some other unfortunate had been allocated this dangerous accommodation despite assurances from the Duty Manager, Paul that it would be "Out of Service" until maintenance could carry out repairs. For the 3rd time despite being on an inclusive dinner rate restaurant charges were added to my final bill, clearly there needs to be changes to procedures to ensure this ceases. Checkout was equally fraught as it seems all supporting information for reservations is returned to "the office" each morning, so that the emails/faxes etc for charges going back to employers is not available to the very people who need them, Reception staff doing checkouts. The fabric of the place is crumbling the staff disheartened and Leadership is unable to make the simple things happen. Not coming back unless sleeping in the car is the only option.
09 July 2014
Rated 4.0 out of 5.0 by dizzydi500 stay
loved the stay the staff are very helpfull no job is to big
04 July 2014
Rated 3.0 out of 5.0 by RossMacs Disappointed with room
I have stayed in many Holiday Inns over the years so I am making a comparison with other HI properties.
The major issue I have with this hotel is the room I was in - very much in need of refurbishment. Mould in grout in bathroom sums it up.
Hotel does look quite dark and old fashioned, especially the corridors to the rooms. Very 80's soft brown look.
The staff do a great job, almost call them 'plucky'.
Restaurant reasonable choice of food, though presentation of food could be improved; staff courteous and helpful, though not sure how well trained they are in waiting skills - carrying plates with thumbs on the eating surface doesn't look too good. Use a cloth to hold the plate perhaps?
Gym facilities good - pool looks good (didn't use it) but other facilities well maintained and staff always on hand.
Wi-Fi and phone signal major issues. Very difficult to get Wi-Fi in room; gave up as was slow and unreliable. Reception not much better. Phone (EE) hardly worked anywhere in hotel.
04 July 2014