Rated 4.4 out of 5 by 385
Rated 4.0 out of 5.0 by 007JamesB Room for Rugby
Stayed here overnight to be able to go to the Rugby at Twickenham.
Hotel offered great value compared to others in the area.
Was only slightly let down by the attitude of 1 member of staff.
November 26, 2015
Rated 2.0 out of 5.0 by madetotravel Very Disappointed !!
I am a Holiday Inn Platinum Elite member. I have stayed at Holiday Inns all over the world. I have always recieved a free breakfast each morning with my Platinum Elite membership. I was very dissappointed this was not included. I had an experience with a young man at the front desk that really turned me off to this hotel. I asked a question about the free breakfast and he ranted and raved at why the hotel would not provide that. I asked him a couple of times to stop, but he kept on going ... it really ruined my experience at this hotel.
For the amount of money that it costs to stay at this hotel, the value received was very subpar !!
I stay in the Brentford area each quarter. I will not be coming back to this hotel.
November 25, 2015
Rated 5.0 out of 5.0 by slator Nice hotel, great stay!
Really nice hotel and great location for my needs.
November 23, 2015
Rated 3.0 out of 5.0 by Daren9 Good hotel, but poor breakfast
The rooms are clean and roomy albeit rather hot and stuffy....even with the aircon on. At night we had to turn off the aircon as it was too noisy. Opening the window is not ideal either.
The breakfast experience was poor with half of the buffet items unavailable at any one time.
November 11, 2015
Rated 5.0 out of 5.0 by Spike_1 Huge improvement on last visit
My last stay the previous week (see 'Serious noise problem' Oct 17th) was blighted during the day (working in my hotel room) by noisy air con' on the roof - apparently being 'fixed' over the next several months.
I complained during check-out, where they explained the problem and suggested I stay on the first floor next time.
Upon my return the following week, I had - as promised - been moved to the first floor, and - I had also been upgraded to an executive room which was far superior both in size, amenities, and having a very large balcony overlooking an attractive canal / lock.
As promised it was wonderfully quiet. I should add that the executive 'wing' is directly above the function rooms, so week-end weddings could I imagine be a bit of a problem?
As before the front desk staff were very friendly and very helpful, and breakfast again wholesome and plentiful.
Incidentally there is a very good Italian Restaurant in the square two minutes away called La Rosetta, full of traditional Italian specialities (not the Italian overlooking the canal).
October 30, 2015
Rated 4.0 out of 5.0 by Dragon 51 Very friendly staff
Very good location for the World Cup rugby at Twickenham.
Good value hotel in nice location and staff , particularly front desk were extremely friendly and helpful.
October 28, 2015
Rated 5.0 out of 5.0 by Well9 Comfortable - Great Location
Stayed as a corporate guest for the rugby at Twickenham Stadium. Perfect location.
Would highly reccommend
October 22, 2015
Rated 4.0 out of 5.0 by JP1917 Quiet room not crowded lobby
Room was adequately quiet.
The lobby and service adequate
October 21, 2015