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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

3.9

based on 2929 reviews
80%
Recommend This Property

Ratings Breakdown

2929reviews

  • 5 Stars
    1146
  • 4 Stars
    983
  • 3 Stars
    380
  • 2 Stars
    226
  • 1 Stars
    194

Good location; uncomfortable bed

By

10月 21, 2021

Fair value; very basic room; extremely uncomfortable bed; no bar; laborious check in process; tired looking communal areas; but - good location with car park albeit expensive

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not what i expected

By

10月 20, 2021

Stayed at this hotel twice in the past 4-5 weeks
Good location but sloppy service.
Both times the TV would not work in the room,did not bother saying anything first time but second time had to ring reception 3 times and still did not get fixed.
My IHG profile clearly says high floor away from lifts,second time i stayed was on the 2nd floor with a room right next to the lift !!

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Lousiest IHG ever

By

10月 17, 2021

platinumelite

Worst check in experience, seemed like during Soviet times in Moscow. Had to change room due to poor water pressure, toilet and bathroom full of stains. Latter room toilet was left uncleaned from oreviois guest (too late to in the evening so didn't ask a third change and had to clean it myself with shower) TV had only local channels. No amenities whatsoever in the room despite being platinum ambassador. Room was not done on second day, towels not changed, nobody came to make up the room. A total nightname. Never again.

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Excellent Value Stay

By

10月 14, 2021

club

I recently stayed at the Holiday inn Kensington Forum and have stayed in the past after reading reviews I was a bit nervous about what to expect however that was dispelled from the minute I arrived. I was able to check in at 10.30am which was great.

I appreciate that the hotel is a little older now and in some rooms it could do with updating however it’s clean, safe and comfortable and in a great area. This is reflected in the lower price that is now charged.

I love the feel of the hotel and can’t wait to go back

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Poor service

By

10月 10, 2021

Room key needed to be coded few times.
Room service very poor.. missing out on the items.
Fish n chips was very good.
Tissue paper stuck in the Door peep hole.
Bed side lights did not work.
No power points next to the bed.

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Overnight Stay

By

10月 09, 2021

platinumelite

Whilst check in and staff efficiency were good the decor in the accommodation area and the rooms themselves is now looking old and worn. In my room the sliding door to the bathroom was no longer attached to the bottom runners, the carpet was threadbare by the bathroom entrance ( I wonder if the hotel has the woolly bear moth), the sink was cracked and the sink plug could only be lifted a fraction. In addition the choice of television channels is now very poor in comparison with other hotels (not even as many as you get on Freeview). As a platinum elite member I was also not offered a room upgrade.

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let down by lack of attention to detail

By

10月 08, 2021

club

Lack of attention to detail lets it down. Other Holiday Inns (Camden

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Cosy Covid Period Stay

By

10月 07, 2021

Cosy set-up. Staff as usual over the many years that i have stayed with them are polite, attentive, and helpful.
One of the better Holiday-Inn brand properties by far.

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Poor staff qualities

By

10月 07, 2021

Never ever in the hospitality industry should a guest be made to feel uncomfortable in any situation , but you have nailed it Kensington !!

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Great staff and location

By

10月 06, 2021

I have stayed here in the past and it was good to come back. Micheal (I think that was his name, sorry if I have got it wrong) at the Rewards check-in counter was highly efficient and friendly and so my stay got off to a good start.

Like some others who have written a review on this hotel recently I felt (even though I am double jabbed) a bit uneasy at times with the number of guests and others not wearing face masks. From what I could see all the staff were including the manager and so he was setting a good example. As such I went to the breakfast room and to the Tavern bar early to have my meals and so avoid these selfish types.

The food was excellent and I shall certainly return to this hotel which is just a short walk away from the tube and for those driving it is outside the London conjestion charge zone.

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Repeat crew customer

By

10月 06, 2021

club

Love staff and location. Improvements on room cleanliness and toilet function when flushing in some bathrooms.

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Perfect location for visitors to London

By

10月 06, 2021

club

A friendly and efficient lady greeted us at the dedicated Rewards Club reception desk. The room was a good size and spotlessly clean. The only down-side was the noise from the underground trains. Our room overlooked the Cromwell Road (effectively the back of the hotel) and across this road the tube trains travel in an open-air stretch of line. To be fair, we live in a quiet Cotswold village with very little traffic, so the noise of the trains would have seemed louder to us than the majority of other guests. Also, the trains did not run all through the night, so the noise stopped some time after midnight.
The buffet breakfast was great value, with a good choice of hot and cold food items. My one disappointment was around 50% of guests were not wearing protective masks whilst at the buffet, which made me feel anxious as I am asthmatic and therefore more vulnerable to contracting COVID 19.
Our check-out was efficient and we were able to leave our luggage in the porter's room whilst we spent the day at Chelsea Flower Show.
Finally, the hotel is only a few minutes walk from Gloucester Road tube station where we could catch trains on the Circle, District and Piccadilly lines.
We will return to the hotel as it was perfect for our needs on this visit.

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