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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 1648 reviews
84%
Recommend This Property

Ratings Breakdown

1648reviews

  • 5 Stars
    645
  • 4 Stars
    602
  • 3 Stars
    215
  • 2 Stars
    94
  • 1 Stars
    92

Don't expect a personalised service if you're a Spire IHG member

By

30 March 2017

Stayed four nights and was given a tiny claustrophobic room with no space to hang clothes. Next morning as I prepared for work I discovered the shower was broken with just a dribble of cold water. After complaining I was given another basic room. None of the rooms have electrical sockets near the beds which is very inconvenient. There is very little noise insulation and you will be kept awake with the constant banging of doors as guests go in and out their rooms.

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Anniversary Weekend

By

28 March 2017

club

We needed somewhere central so that we could visit the theatre, see some of London and enjoy Sunday lunch at Simpsons In the Strand the following day. Everything about the hotel was just right. The staff were friendly and helpful. We had a drink in the bar on our return on Saturday and the staff were lovely and chatty and we had a marvellous nights sleep. It was so quiet considering how many rooms are in the hotel. The room was lovely and clean and spacious. The breakfast was delicious and very good value for money with so much choice.

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old building requires revamp

By

27 March 2017

club

Very bad breakfast
old rooms and very low cleanness

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One night relax in Kensington

By

22 March 2017

club

Only one night but a very god overall experience. Having he executive rom with access to the Business Lounge is worth it. Free wine compared to the vastly inflated prices in any bar in London is well worth the extra room cost.

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Good price-performance ratio for London

By

22 March 2017

club

- Better inside than outside, even though the common areas on the floors need a refreshment
- Executive room in good condition and clean, very comfortable bed/mattress, newly renovated but style is still bit old-fashioned (reminded me of hotel rooms in the 90s)
- Nice business lounge
- Friendly staff but not really acting in customers' interest
- Nice buffet breakfast
- Internet connection worked but limited on my room (which shouldn't be the case in a executive room for business people)

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Excellent location

By

22 March 2017

club

Excellent location. Easy to find. Clean, comfortable and cosy.

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Pleasant overnight stay

By

22 March 2017

club

Only stayed one night but had no problems. Beds were comfortable. Breakfast was very good .Staff all very pleasant.

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Great service though very tried property

By

19 March 2017

The staff at this hotel are great, and the views are second to none in the area. I'd love to rate the hotel higher for both these reasons, however sadly like many HI hotels in the U.K. this property is getting very very tired and desperately needs to be refurbished (or maybe I just was unlucky with my standard room)... The room was very basic and considering the Crowne Plaza is over the road for a similar price, I'd rather stay there

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Holiday Inn - Kensington Forum

By

19 March 2017

club

All in all a great stay, helpful staff members, clean room and great breakfast buffet!

A couple of things that I feel could be improved: the size of the bathroom is very small, the duvet needs to be a little thicker, the duvet should be checked for holes also, and the room needs more plug sockets, especially near the bed.

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Good quality and value hotel

By

19 March 2017

Stay here most weeks for business. Would recommend.

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静かで落ち着いた雰囲気

By

18 March 2017

club

コンシルジエの一人の対応がぶっきらぼーでしたが、もう一人の方は立派でした。ラッピングのための古新聞をお願いしましたがぞんざいな対応に辟易しましたが改めて違う方が対応してくれました。

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Wonderful Visit to London

By

16 March 2017

club

The hotel was very well located for sightseeing.
Convenient to the Tube.

Food was excellent. I especially liked the breakfasts.

At all times the people who worked there there were very pleasant, friendly and helpful.

Hope to return very soon.

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