Rated 4.0 out of 5 by 1036
Rated 5.0 out of 5.0 by CunningQuestion Another good stay
Despite an accidental activation of the fire alarm by another guest, I had another good stay after arriving from Delhi
Good sized room with good shower
November 20, 2015
Rated 5.0 out of 5.0 by Fred77777 Fantastic hotel
Great staff , great service besides the minor late night reception attendance which was later resolved . Great location and very clean hotel .
November 20, 2015
Rated 5.0 out of 5.0 by Patty43 Great service from all I encountered
The folks at the check in desk were very helpful. I was having problems trying to check in to my onward flight, the girl at the desk did it for me. I found all the staff I came in contact with very service oriented. I will definitely choose this hotel again.
November 19, 2015
Rated 3.0 out of 5.0 by HappilyStayed Poor member treatment
There were no IHG member check-in line option, and the check-in process was slow. Staff was polite and friendly but not more than that. As a top member of IHG, there was no recognition whatsoever. The room given was perhaps the smallest in the hotel and smallest I have ever experienced. It was quite clean however and I had a good sleep despite the door letting corridor noise through. I had only an overnight sleep stay, and that is what this place could offer, nothing more. The stay was not bad, but below expectations. This place is fairly well located after all, reachable with the free London buses from Terminal 3 and 5.
November 18, 2015
Rated 4.0 out of 5.0 by PIFLYBY Friendly and helpful front desk staff
Thanks to Jada for being very helpful and accommodating.
November 17, 2015
Rated 3.0 out of 5.0 by mihha Dirty pillow and no proper wardrobe
Pillow case dirty from the beginning. No proper wardrobe, except for a few hangers without any shelf to put my clotes
November 16, 2015
Rated 5.0 out of 5.0 Room was quite comfortable and quiet.
Our room was very comfortable. The front desk staff was extremely helpful and pleasant. The same can be said for the restaurant staff.
November 15, 2015