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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 1283 reviews
88%
Recommend This Property

Ratings Breakdown

1283reviews

  • 5 Stars
    642
  • 4 Stars
    390
  • 3 Stars
    144
  • 2 Stars
    63
  • 1 Stars
    44

Issue with Toilet

By

24 June 2017

I am still deciding to keep my relationship with IHG. I really feel that they do not care about the customers. I check into the hotel around 4:30 pm, use the toilet in my room before I leave the room to do something; since it still early. The toilet will not flush only some amount water. I called front desk told them can they send someone to my room to take a look. waited 20 minutes someone from the back of the room wall flushes the toilet and come knock my door saying it fix. huh? He said it works, he tests it in the back. I told him it takes about 3 minutes for the toilet tank get filled. He said in London that is normal. I test it with him and it is still small about water. He told me to wait I will be back. I wait 2 hours and no one return. I call the front desk and they said sorry we will send someone up. waited 20 minutes no show. So was going to get out and tell them I want it to be fixed when I return. Right at the lobby, I see the same employee coming down and he claims to say I can't fix it I am not maintenance he will fix it tomorrow. I was mad I told him you had me waiting 2 hours for nothing. He said I told you someone will come in morning, I told him you did not, you said wait I will be back. Long story short nothing was done I had to flush extra time or pray I got a full flush. Night manager even told me he will follow up, nothing! no, follow up. still, as of now, no one from IHG has addressed my issue. Sometimes you wonder survey or writing all this even help.

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Good

By

21 June 2017

Good overall . Great location for sightseeing and theatre visits. Very good breakfast.

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Music

By

20 June 2017

My room was on the 7th floor and still the music kept me awake till the early hours, staff were of the opinion of oh well it's London and to be expected. I except that there will be noise in a city but not at that level, and rude staff to go with it.

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Great location

By

19 June 2017

We have lived there for one night . It has a very good location and good service. Near lots of parks. The bed is little soft

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muy buena habitacion

By

19 June 2017

club

habitación amplia,limpia,cómoda buen colchón, almohadas,atención del personal muy buen desayuno

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Location

By

17 June 2017

club

Convenient to everywhere! Great concierge staff. Very knowledgeable.

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Great breakfast and super staff

By

17 June 2017

The staff could not have been more helpful. We thoroughly enjoyed our stay.

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Exceptional

By

15 June 2017

Our fourth visit to this hotel.

Arrived to be greeted by very welcoming member of reception staff. IHG Spire status recognised. Despite having just booked a room using points we were upgraded to an Executive room. We were also provided with vouchers for drinks & snacks.

Room was large and well appointed - fresh roses in a vase! plus the obligatory chocolate bar.

Personally would have preferred a harder mattress on the bed but that didn't hinder my ability to get a good nights sleep without any disturbance/noise from within or from outside the hotel.

Ate in the restaurant - food was of excellent quality and plentiful. Bar staff were welcoming and very efficient.

Checkout the next day faultless.

Staff are real credit to IHG and I am sure we will be returning in the near future.

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situacion del Hotel

By

14 June 2017

club

La localizacion y situacion del hotel es muy buena

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Short city visit

By

14 June 2017

platinumelite

This hotel is in a good location. Will meet most peoples needs.

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Central location

By

13 June 2017

Very friendly hotel in the center of London with easy access to the tube and Hethhrow airport.

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Average stay

By

12 June 2017

platinumelite

Not as good as other IHGs I have stayed in, was one of the least favourite ones.

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