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Rated 4.2 out of 5 by 891 reviewers.
Rated 4.0 out of 5.0 by Nice and comfortable Spacious rooms and very friendly staffs. The hotel was very crowded on the weekend that we were there. Had to wait quite a while at reception for any queries - perhaps short staffed? Room very comfortable, though air con was a little noisy. Internet connection was a little patchy. Very good check-out time ie. 12pm - good lay in for hubby and daughter as I attended a conference at the hotel. Hotel food was sub-standard and over-priced. We wanted to try Sampans but they were shut. July 30, 2015
Rated 1.0 out of 5.0 by retour sur nuit du 22/07 bonjour nuit trè smauvaise le 22/07 car des personnes ont fait la fête dans le couloir et j'aidû apeller la récéption par 2 fois à h du matin July 30, 2015
Rated 5.0 out of 5.0 by Transportation This Holiday Inn Location was great! It was close to Heathrow, close to London, and close to Windsor and Bath. The Staff were very friendly and very helpful! The rooms were clean and comfortable. The Staff were great at helping us get transportation to Heathrow when we left, and we had 15 people. And they helped us get to London and to Windsor and Bath by taxi which was faster and cheaper than the Hoppa Bus. We will stay here next summer! July 29, 2015
Rated 4.0 out of 5.0 by Terrific Service When I arrived the front desk was busy so the concierges immediately started taking the overflow. I was coming from a cancelled flight so I was a little cranky, but that all dissipated with the superior service at the concierge's, the dining room, and the bar. They even kept the restaurant open a few minutes extra so I could get in. The downsides? The room was a little dated and the food was good, but not wonderful at the restaurant. From the plates I saw in the bar, the food there was better. All in all it was a very good experience. July 29, 2015
Rated 4.0 out of 5.0 by Great hotel just one negative Great hotel don't know why I've never used it before! Nice room - upgraded. reception - think it was James - was very welcoming, sorted out the parking and the shuttle to the airport. Just one problem - when I went back to the hotel to pick up my car 48hrs later and went to reception to have my ticket validated, I was met with a patronising, unhelpful and sarcastic tone (think it was Lucy) - shame, unnecessary. i didn't eat at the hotel so I can comment on the food. July 28, 2015
Rated 4.0 out of 5.0 by Comfortable Room and services I had a great stay in this neat, quiet and friendly hotel with great ambience. July 25, 2015
Rated 5.0 out of 5.0 by Very comfortable bed and great service. The room and the facilities were very good but I mainly want to highlight the staff cortesy and kindness July 24, 2015
Rated 5.0 out of 5.0 by Quiet, comfortable, clean hotel I found the staff to be very courteous and friendly, going out of their way to be helpful. The room was comfortable, clean, and well-furnished. The convenient location near Heathrow made a perfect place for our London stay. July 23, 2015
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