Rated 4.5 out of 5 by 455
Rated 5.0 out of 5.0 by PeterE18 Westfield experience
An excellent location, modern clean hotel with helpful staff. Gym facility is somewhat limited however.
Internet was poor - not fully reliable and one had to repeatedly re-register on at least a daily basis for each device - a real nuisance. One registration per device for the whole stay should be adequate.
01 March 2015
Rated 5.0 out of 5.0 by zedmaster84 Perfect Location
The location of the Holiday Inn next to the Olympic Park and shopping centre as well as Aspers Casino is perfect for pretty much everything you need.
01 March 2015
Rated 4.0 out of 5.0 by mb1973 Feb 2015
Upon arrival greeted by staff as I would expect to be, found that the room was a clean and well maintained standard and noise levels from a busy shopping area were not noticeable
Would recommend this as a good base for London based activities
25 February 2015
Rated 4.0 out of 5.0 by Pete79 Great Location
Great location and went for an excellent run around the stadium and park. Lots to do and see in the area. Excellent breakfast and the staff were very friendly. I would stay here again.
23 February 2015
Rated 4.0 out of 5.0 by Hussein101 Holiday Inn - Stratford city
Overall good hotel for the money paid. Could do with free parking for guest staying there.
Bar staff need to be more attentive, as when I used the bar, it was not busy - so no reason to be slow and felt the staff were dragging their feet.
Beware - check final bill properly as we were overcharged but corrected with no explanations.
22 February 2015
Rated 5.0 out of 5.0 by dms30 Friendly staff, good location
Friendly staff, very welcoming. good location next to Westfield shopping centre and Olympic Park. Only a few stops from central London on tube. Will definitely stay here again.
21 February 2015
Rated 3.0 out of 5.0 by Sakura_22 Hotel and room are lovely but bar staff were so rude.
My partner and I don't often stay at hotels, but whenever we do, it is usually at the Holiday Inn at Stratford Westfield. We've been here a number of times since its opening and have always had positive experiences. The hotel itself is practical due to its location and the rooms and desk staff are always lovely.
However, during our most recent stay, in the evening I headed towards the bar to claim the 2 complimentary drinks for being IHG members. Once alone at the bar, I was rudely greeted by 2 barmen. As this was my first time claiming the drinks, I just asked to simply confirm whether this was place where I'd be able to receive the drinks. The barman took my 2 vouchers and said with a straight face "No, we don't do that here. Where did you get these from?". Confused, I'd replied I'd received them from the reception area when I'd checked in. At which point the 2nd barman found this extremely hilarious apparently as he began laughing and clapping the back of the barman who spoke to me. Realising I was being made fun of, understandably I was not pleased.
Trying to rise above the situation however, I proceeded to ask which non-alcoholic beverages were available. Again, I was met with unappreciated sarcasm and rudeness. The reply I received from the same barman was "Just tell me what you want. If we don't have it I'll go out and buy it for you." Of course with his trusty sidekick laughing raucously beside him.
I could not believe the arrogance and rudeness of this man. All he needed to do was present me with a drinks menu but instead, because I was so offended, frustrated and had ran out of patience at this point, I ended up ordering whatever I could see in the fridge behind him just so I could get away from his insolence. Attempting to reply with something which I could only imagine to have been be oh so witty, I cut him short and requested that he just made my drinks please.
Finally he went to fetch my drinks, during which time the young sidekick thought it would be appropriate to begin asking probing questions about my nationality. Clearly unimpressed, I hesitated to answer, but this was met with blind obliviousness as he then continued to spout irrelevant culture facts which weren't even applicable to my nationality.
The 1st barman returned with my beverages, (glasses only half filled might I add) and attempted to say hello in a language he had ignorantly assumed as my own, but I was so over this situation I took the glasses and left hastily.
All of this turned what should have been a simple, pleasant 2 minute interaction into a much longer, much more negative experience. Something so small and unimportant still coloured the rest of my night with anger and frustration which was the most unfortunate effect as I was only there for one night as a Valentines treat with my partner.
Something about being made fun of and humiliated tends to take away that fuzzy romantic feeling you were there for in the first place.
After paying a reasonable amount for a night in this hotel, the service I'd received in that moment was beyond unacceptable. The 2 barmen should consider themselves lucky I managed to contain my frustration at the time and did not personally complain to the manager during my check out as I just wanted to enjoy whatever time we had left there and did not want to leave on a sour note.
It was such a shame as the evening was going so well. The hotel room was lovely as usual and every other member of staff I had dealt with were professional and wonderful.
Overall, would I go back to the hotel again next time? Probably. Would I recommend it for others to stay? Probably not. Will I be using their bar services ever again? Definitely not.
21 February 2015
Rated 5.0 out of 5.0 by Asa Linda Good service
Good service, good hotel, good rooms, good location
20 February 2015