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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 640 reviews
79%
Recommend This Property

Ratings Breakdown

640reviews

  • 5 Stars
    309
  • 4 Stars
    168
  • 3 Stars
    71
  • 2 Stars
    46
  • 1 Stars
    46

Very clean and comfortable room. Outstanding staff.

By

30 April 2017

club

Recently updated rooms. The rooms have a microwave and mini refrigerator which are very convenient. The staff always goes the extra mile to ensure you are comfortable and happy.

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Beautiful Hotel

By

28 April 2017

platinumelite

This was a beautiful hotel with quick, kind service. The rooms were very clean and the restaurant upstairs is very nice and serves late. It would be nice for ihg members to get some type of discount or food voucher when staying at the hotel since it is an upscale, more expensive restaurant. Also, as a platinum member, other holiday inns have upgraded us to a suite or whirlpool tub room when available. They did not offer any upgrade. When staff was asked, the request was not acknowledged. The hotel itself is very nice!! Love the little bistro in the lobby.

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Friendly staff and clean rooms!!

By

27 April 2017

Everything was great from check in to check out!! The room service was quick and delicious!! I was able to check in early and make it to my meeting on time. This stay was great!!

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Comfort bed and great service

By

27 April 2017

club

Loved it all the club was amazing and the shuttle from the airport was great

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Poorest Holiday Inn we have ever experienced

By

26 April 2017

platinumelite

Stay away from this place until it has been remodeled, which the manager told us would be done later this year. Walls are not well insulated, so you hear every sound from adjoining rooms and from the disco lounge upstairs. Desk clerk seemed pleasant but cluless. After we complained about a terribly noisy beverage machine in the hallway outside our room, she promised to disconnect it, but did not follow through. We finally had to unplug it ourselves. On checkout, we asked to speak to the manager, who gave us a $30 discount on our bill

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Habitación sucia.

By

26 April 2017

club

La habitación tenía mal olor y las camas tenían pelos de mujer. El piso del baño estaba sucio. La comida muy buena y los empleados muy buenos pero en la limpieza no puedo decir lo mismo. Fui por primera vez a Miami por motivos de negocio y escogí este hotel entre tantos pensando que sería el mejor y no fue así.

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Gone Cruising

By

24 April 2017

Stayed here before the cruise and the staff was super friendly. Great location for easy parking. Shuttle dropped us off at ship. Great experience

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Great Place

By

24 April 2017

Clean and Nice staff during checking in. Bar Drinks was made well and dinner service was very good.

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Internet gone bad

By

24 April 2017

club

where was the internet or wifi service at this hotel? Offered but not delivered!!! This was our second attempt at this hotel Nothing had changed from the 1st time. Not a recommended site unless you want to be very close to the airport.

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great staff

By

23 April 2017

club

Came back because of staff and location. Greated with great smiles . We have always felt comfortable in the Holiday Inn chain.

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Request

By

21 April 2017

club

Overall experience was nice but was hoping for a mini refrigerator to put perishable items in so it wouldn't spoil/ bring back to my final destination

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Pleasant and helpful staff

By

20 April 2017

Awesome place to stay. Must have a car to go anywhere but the staff asked if we wanted to go anywhere. we only took a walk down the busy street. we did not get disturbed by the traffic noise. There were earplugs provided if needed. Thank you for the one night stay. then sadly we headed home

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