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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 440 reviews
91%
Recommend This Property

Ratings Breakdown

440reviews

  • 5 Stars
    270
  • 4 Stars
    120
  • 3 Stars
    28
  • 2 Stars
    13
  • 1 Stars
    9

très bon hotel

By

20 February 2020

excellent service, amabilité, disponibilité
chambre confortable et très spacieuse

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No attention to requests, will try to cheat you on points/nights

By

19 February 2020

I have in formed hotel on late arrival (around 3 am) and made a few simple requests - extra towels, empty mini-bar so that I could use the refrigerator. They confirmed everything. What did I get? The only request they took seriously was cleanliness of the room - it was excellent. Mini-bar was not emptied. Even worse - it was locked! Even more - I was told by personnel that it is not true what they say on the web-site (Mini Refrigerator is supposed to be in each room)! Dmitriy informed me that the mini-bar has temperature of (please do not laugh!) +16 °C so forget about your cold drinks! No extra towels. I suppose hotel has a very old security system - my card-key wouldn't open the door from first attempt and I had to go all the way down to the lobby to fix it. I was not the only one - the next day I saw the frustrated guest from another executive room trying to open the door but the key didn't work! Upon return I noticed that nights/points were not credited correctly. Guess what? They claimed that the first night was ... NO SHOW! 1. Stepan personally confirmed that my late arrival around 3 am was recorded in my booking. 2. I checked in and received welcome amenity at 03:35 am. 3. I slept in my room the first night. I have no idea why they try to cheat on points/night? I hope this is just the sign of poor internal communication in the addition to lack of attention to the guests' requests. I had a much better experience in another Moscow Holiday Inn hotel which also had an Executive Lounge I could use. Overall experience - clean but a bit worn out with failing electronic key system, with lack attention to guests and poor internal communication. However, I should admit that I received late departure as requested. I would prefer not to return to this property as I don't want to waste my time to fix keys, repeat requests for extra towels and then fight for cheated night/points while they (Veronika) didn't even try to look into the case but just claimed I never showed up!

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Хороший отдых.

By

19 February 2020

club

Очень хороший отдых. Отель удивил в хорошем смысле. Заселение быстро и без проблем. Все чисто и комфортно.Отзывчивый персонал. В номере все,что надо, все было.

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Отличное расположение.

By

18 February 2020

club

Хороший отель. Удобное расположение. Приветливый, отзывчивый персонал. Чистые номера с хорошей шумоизоляцией, что важно для тех, кто хочет выспаться.

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Не разделяют счет

By

16 February 2020

club

Добрый день! Все неплохо в этом отеле, единственный момент- просили разделить счёт на 2-их человек, никто из администрации отеля не может этого сделать, отчётные документы не получили до сих пор.

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все понравилось

By

07 February 2020

club

все понравилось. Цена качество супер, расположение вполне удобное, приветливый персонал

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Отличный отель Холлидей Инн Таганский

By

07 February 2020

Отичный отель, все прекрасно и удобно! Вежливый и приветливый персонал, чисто!

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Gutes Business-Hotel

By

04 February 2020

gut gelegenes Hotel, nicht ganz im Zentrum von Moskau, aber dank Metro ist alles schnell zu erreichen. Es gibt auch mehrere gute Restaurants in der Umgebung.

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Уютно

By

28 January 2020

club

Шикарные кровати, постельное белье, климат в номере. Из минусов: ванна, а не кабина. Старые ковры в номере и коридорах.

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シャワーと朝食

By

28 January 2020

シャワーの水圧が弱い。
朝食のバリエーションが無い。(野菜が少ない)
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Gutes Businesshotel

By

25 January 2020

Alles OK.
2 kleine Kritikpunkte: Der Willkommensgutschein beinhaltete ein Getränk und einen Snack. Das Getränk, ein Glas Wein, habe ich bekommen, den Snack nicht
- Die Kissenauswahl könnte differenzierter sein

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Сервис плох

By

22 January 2020

Разбудили во время сна, зашла в номер уборщица когда спали с ребёнком, хотя все оплачено ранее, было предварительное бронирование до 15.00. звонили и спрашивали в 12.30 с ресепшена, когда вы съедете, хотя за час до этого мы звонили им спит и попросили продлить проживание до 16.00 и легли спать. Маленький ребёнок и мне предстоял перелёт с разницей во времени. В итоге ресепшен и уборщица со всех сторон стали долбить и разбудили нас.. ужасный сервис за мои деньги!

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