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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 385 reviews
92%
Recommend This Property

Ratings Breakdown

385reviews

  • 5 Stars
    239
  • 4 Stars
    95
  • 3 Stars
    25
  • 2 Stars
    12
  • 1 Stars
    14

comfortable bed great service and nice location

By

26 June 2017

club

While visiting the chicagoland area i was referred by a friend to this location and i was very pleasantly suprised with the decent price and comfort of room. Hotel staff was very friendly and accommodating while rooms were extremly clean and comfortable

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Convenient location but staff needs to be trained

By

23 June 2017

club

Overall, this is a pretty good place to stay for convenience. We attended a wedding at the Old Orchard Country Club so convenience was great. However, our main complaint was the staff's disregard for the common areas of the hotel, which to me seems to be the most important if you are running a hotel. I had to complain about the area around the coffee in the lobby before the overflowing trash was cleaned. We bagged up some excess trash in the business center--asked at the front desk for a garbage bag--and left it there for staff to clean. It took 4 days before it was taken out. As a test, one day I spotted a straw on the floor outside our room, and it was 2 days before it was removed. In addition, in our room we were given 1 bar of soap and that was it--never replenished the entire time of our stay. Our main complaint was the late time of cleaning the rooms. On the day of the wedding we attended, we had no time to relax before the wedding, had to be at the venue at 5 pm and our room was being cleaned at 3! And I could excuse the late hour if it was a huge hotel but this is a 3 story facility, there is no excuse for that late of a room cleaning. The staff at the front desk were lukewarm, at best, not what I would expect from a hotel the size of Holiday Inn. I would go out of my way to NOT stay at this particular hotel in the future.

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Great Service and Good Value

By

23 June 2017

All you'd expect from a Holiday Inn with good room, service, and a nice restaurant bar at a competitive price for the value.

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Wonderful night

By

23 June 2017

Stayed on the last night of a 3000 mile business trip. Everything was wonderful. The Bar staff was great and the food spectacular. The room was clean and comfortable. Want to go back at some point if I am ever in the area. Best Holiday in I have ever stayed at.

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Great service and comfortable room

By

21 June 2017

club

Upon arriving at Holiday Inn, Mt. Prospect-Chicago were were greeted by their friendly staff.

Check in was quick and easy, and the room was immaculate

The restaurant food was delicious with fast service and the bar staff was very knowledgeable in the preparation of the drinks, especially Allison.

Our overall stay was most enjoyable and the surrounding area had everything within a short driving distance.

I would highly recommend Holiday Inn, Mt. Prospect for your stay in the Chicago area.

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Convienience and great staff

By

21 June 2017

Very friendly staff, good breakfast, clean quiet room. Great for visiting relatives, or business stays.

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higher and corner room perfect

By

21 June 2017

The holiday inn with complimentary parking, wifi, as well as exercise room and pool are perfect for a getaway day or weekend. Great service at check in, and our request for an higher room was granted, as well as a little later check-out was so appreciated. We'll return.

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Nachodaddy

By

20 June 2017

Excellent place to stay. The staff is most excellant!

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Mt. Prospect

By

19 June 2017

This location is a nice hotel. The staff are extremely friendly and helpful. The pool and gym need an update. The rooms could stand an update too. The beds are comfortable and clean.

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Parking

By

14 June 2017

A little limited on parking, given the traffic the in-hotel bar had on a Friday night, but I noticed valet service was offered. Other than that, no issues.

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Very Convenient and Accomodating

By

13 June 2017

This is an older but very well-kept property. Very friendly and accomodating staff. A major advantage of this hotel is that their rates are usually considerably lower than other IHG hotels in the immediate ORD area, but they do have a complimentary airport shuttle which many hotels a similar distance from ORD (in fact, a few that are closer) do not. That is a huge plus. Also, plenty of food and shopping around

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Good value

By

13 June 2017

club

Comfortable, clean room and convenient location. Would recommend this motel.

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