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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 701 reviews
95%
Recommend This Property

Ratings Breakdown

701reviews

  • 5 Stars
    440
  • 4 Stars
    194
  • 3 Stars
    37
  • 2 Stars
    18
  • 1 Stars
    12

Another great stay at the Holiday Inn Jesmond

By

19 May 2017

club

The Holiday Inn Jesmond draws me back to stay time and time again due to the comfortable and clean rooms, highly finished bathrooms and excellent overall service. Where i have found any problems these have been addressed immediately and without any trouble. My door card stopped worked during my last stay and this was resolved very quickly and also after checks were made first to ensure i was a resident which made be feel very safe and assured.
The service in the restaurant was slower than usual one of the 2 nights i dined in the hotel restaurant. The waiters advised that there was a function on and service would be slower than is customary. That was not a problem at all as gave more time to soak up the ambience. The food quality and choice is also extremely good for the price and very competitive compared to other hotel chains i have stayed in.

The only criticism i have is overhearing a gentleman having to chase up a starter he was waiting on which was then immediately served with sincere apologies. His main was served 10 minutes after so there must have been a mix up with the kitchen. This was the only time he was made aware of the slower than usual service on the night of the function.

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All round quality hotel

By

19 May 2017

club

Well worth a visit, ease of use and warm friendly team

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Super Super service!

By

18 May 2017

The service I received from Pio was outstanding, he recognised me based on my previous stays and didn't have to ask my name when checking in or out.

The room was superb, really quiet, with ZERO traffic noise and very quiet on the corridors too.

Bathroom was really clean too.

and to top it all off, FREE PARKING!

10/10!!

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Excellent Location and Free Parking Too!

By

16 May 2017

club

We have stayed here several times before. The location is excellent - just a stone's throw from the A167 in central Newcastle and within walking distance of the city centre.
It is good to have free parking as this can bump prices up horribly in some cities.
The overall experience was excellent - just a couple of minor things. The hotel is now showing distinct signs of needing a face-lift - varnish worn off some surfaces, carpet in main areas now looking tired, etc. Also the arrangement in the bar for getting hot drinks (these seemed to have to be ordered from elsewhere by telephone) led to a relatively long wait, although it was Saturday night.
The staff were all extremely pleasant and courteous - one staff member jumped into a doorway to ensure that we had room to pass easily in the corridor.

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Noisy

By

15 May 2017

Stay ruined by the house of smashing bottles at 6am caused by the staff at the hotel putting bottles bin the recycle bin. Never heard anything like it. Very disappointed. Room was also dirty

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Very good

By

15 May 2017

Keep up the good work, I will definitely be staying here when I am next in the area.

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excellent hotel

By

12 May 2017

club

very clean and staff great. one of the better Holiday Inns to stay at.

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Great Hotel fro Newcastle

By

10 May 2017

club

Hotel offering good location. Clean, good service, good restaurant and bar. Overall good value for money.

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Lovely clean and modern hotel

By

09 May 2017

club

I love the beds in this hotel, always guaranteed a great sleep. The hotel is modern and clean. Staff always friendly and helpful.

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HI Jesmond

By

09 May 2017

Good hotel with high standards of food and accommodation

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Excellent Hotel

By

07 May 2017

club

Highly recommended this hotel, excellent location for the town and very professional and friendly staff

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Absolutely no complaints

By

06 May 2017

club

The room was comfortable and clean, the customer service is first class and the Italian restaurant is a must for diners! The food is to die for and at amazing prices

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