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Rated 3.9 out of 5 by 251 reviewers.
Rated 5.0 out of 5.0 by disabled visitor A very pleasant stay, due to friendly staff, excellent meals, and being able to relax throughout the hotel. Although the hotel rooms are looking a bit in need of care in the sense that furniture is quite old, overall the stay was very good. We did not have a disabled room here, due to all having been booked, but the room we had was quite suitable, but unable to shower as bath sides to high for me to get into bath, but only staying the one night, we managed quite well. The hotel seemed full, football teams, weddings and a number of coach parties, and all this added to the atmosphere of the place, and we really liked that, it was easy to get a drink at the bar, plenty of room in the dining area, with an excellent buffet on offer in the evening, and I managed to thank one of the chefs personally for the standard of the dishes on offer. The young lady who helped us to find our table was really pleasant, knew what she was doing, and made sure we were well looked after, so a thank you goes to her and her staff. Breakfast too was excellent, more than enough on offer, and taken at a very relaxed pace, staff again very attentive, and it seems to us there was a good atmosphere between staff members. Checking in and out was easy, friendly welcome and bill in order, so all in all a very nice stay, and it was a shame we only had the one night, will certainly stay here again when in area, and would be pleased to recommend this hotel if you are passing through. Thank you all at this hotel. August 26, 2015
Rated 4.0 out of 5.0 by nice staff, the hotel needs a refurbishing The staff was very polite and nice. The hotel needs a refurbishing. Very old furniture. The breakfast was good. August 25, 2015
Rated 5.0 out of 5.0 by Good hotel for a good nights sleep stayed here between working 12 hour shifts in Cardiff hotel is good a good nights sleep with very little noise within or outside the hotel August 19, 2015
Rated 4.0 out of 5.0 by Good Staff but Hotel is dated The staff were friendly and helpful, but overall the hotel is looking quite old and dated and is in need of some redecoration and new furniture. August 17, 2015
Rated 5.0 out of 5.0 by Great service Forgot toothpaste but supplied with complimentary brush and paste. Completely satisfied. August 16, 2015
Rated 3.0 out of 5.0 by Expected better A while since I last stayed here and, despite being a Spire Elite member and actually booking an Executive Room rather than just hoping for an upgrade to one if available, I ended up in a rather tired unrefurbished one rather than one that at least matched the photos on the hotel website. Although the room was clean and the air conditioning worked better than in many newer hotels, it really wasn't up to "Executive" standards and I never understand why hotels like this don't refurbish all of their Executive rooms first before doing the standard ones. That way you avoid standard rooms that are actually better quality than Executive ones! A "system glitch" meant that I was only listed at check-in as a "Club" member rather than "Spire" for some reason, but this was quickly rectified by your excellent front desk staff, and breakfast seemed to have improved since my last visit with a better selection and certainly more attentive staff actively clearing tables etc. August 14, 2015
Rated 3.0 out of 5.0 by Short stay here in Newport Pretty good. Older hotel being refurbished. Room type booked was not available on arrival. Eventually was upgraded to Executive room. August 12, 2015
Rated 4.0 out of 5.0 by HI Newport The staff, bar and restaurant are excellent at this hotel, although the rooms have little to desire! Ageing heating, plumbing and furniture are all letting down what could otherwise be an excellent hotel... August 11, 2015
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