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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 622 reviews
83%
Recommend This Property

Ratings Breakdown

622reviews

  • 5 Stars
    322
  • 4 Stars
    154
  • 3 Stars
    62
  • 2 Stars
    43
  • 1 Stars
    41

nice stay, great location

By

24 January 2017

Great location with nearby restaurants and shopping.
Convention at Drury Lane just minutes away.

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Front Desk Team

By

23 January 2017

club

Yecenia was especially helpful when I checked in. There was an issue with the key card 'maker' that she was already working on getting fixed but she had maintenance get me into my room and then she personally brought my key cards to me on the 4th floor. Fantastic customer service! She went above and beyond!

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Great stay

By

22 January 2017

I always say the staff really makes the hotel a great experience. Yesina and Marcus were especially helpful. Yesina remembered me and stopped to talk and was extremely helpful. The GM was also efficient and was constantly walking through the hotel greeting guests and making sure we were comfortable. Bar Louie's food was only fair BUT the manager David was on top of things to make sure that we were happy with our meals. The staff also at Bar Louie were extremely nice

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Great service from Markus

By

20 January 2017

club

Markus was helpful in finding a radio station so we could listen to a Big 10 basketball game since the Big 10 network was not available on the TV. We were surprised that the Big 10 network wasn't available since Northwestern University in Chicago is part of the Bog 10 Conference.

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Great value

By

19 January 2017

An excellent choice for a comfortable night's stay in the Oakbrook area.

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Room and staff is nice, just get waken up very early by housekeeping

By

19 January 2017

club

Everything was fine with the room and with the hotel. However, every time I'm here, housekeeping is knocking on the door at 7am asking if they can come in and clean. I typically like to sleep in pretty late, so that was kind of something annoying to deal with.

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No hot tub or exercise room

By

17 January 2017

club

Extremely disappointed with no hot tub or exercise room

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Surprised with Room

By

17 January 2017

Excellent service and support staff. I would stay here and other Holiday Inn hotels in the future.

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The usual

By

17 January 2017

platinumelite

Everything you'd expect from a full service Holiday Inn.

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Hokiday inn oakbrook

By

16 January 2017

Very convenient location, courteous staff, great bar inside the hotel. Needs a hot tub ( looks like it use to have one)

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Nice stay

By

15 January 2017

club

Hotel with free breakfast was good people at the desk was very friendly and helpful

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Great value, great service, drafty room.

By

12 January 2017

Staff is great, restaurant is great, price is good. The only thing making me search for another hotel is that every room leaks outside air into the room, making it drafty, hard to get the temp set right, and the air so dry. (this makes it so difficult to sleep well)

If this were corrected, I would stay again and again.

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