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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

4

based on 832 reviews
77%
Recommend This Property

Ratings Breakdown

832reviews

  • 5 Stars
    417
  • 4 Stars
    176
  • 3 Stars
    93
  • 2 Stars
    86
  • 1 Stars
    60

Hotel under renovation and systems are struggling

By

22 July 2017

Tried to reach hotel desk upon landing at MCO at 11:30 pm but no answer. No shuttle in waiting area after 20 mins so took a cab. Room check-in failed to provide a working room key after 40 minutes of various attempts with security help for different rooms on different floors. Eventually security got a room door to open. Water was brown from tap when first turned on. Breakfast was minimal , being served in a converted guest room on first floor.

Overall this hotel might be great after the renovation but not so much during it.

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Fine, just don't check-in late or need shuttle

By

22 July 2017

Room was nice, bed good. Our problems arose with check-in and shuttle service. Shuttle is advertised to run until 1:30 AM. Our flight arrived at 12:50. we called for shuttle and was basically told since we wouldn't have our bags until after 1:30, they couldn't help us, but save taxi receipt and we would be reimbursed. They were prophetic! Took airport/airline over an hour to deliver bags. We finally arrived at hotel at 2:00 AM.

Lobby was unattended, with no buzzer or signalling device. We saw a security guard in a room behind the desk.. he saw us... but then left. we waited a few more minutes (probably ten total) and finally called the desk number. the phone began ringing and an employee came out of a room immediately adjacent to the one the security guard was in, acting irritated when he realized it was us standing there calling.

He checked us in with hardly five words. He did mumble an apology for not knowing we were there. I can only guess the security team doesn't talk with the front desk???? How hard would it have been for the security, white shirt "guard" to lean in the other room and say we were there??

The next morning, we visited desk and presented taxi receipt. We were reimbursed, but not the entire amount. No comment was offered as to why.

I need to mention area across from desk was under construction and very noisy. not an extremely big deal, but it would have been nice to have known about the noise and discomfort level before checking into a room. At least give a warning please.

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our stay

By

17 July 2017

club

nice but under remodel during our stay, rest./bar closed

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Great location to airport and restaurants

By

16 July 2017

Really like this Holiday Inn as so close to the airport with shuttle service and many restaurants and mini store across the street. My favorite place to stay when flying out of Orlando.

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Okay for short stays

By

16 July 2017

club

Stay was okay, but thr facility was undergoing renovation. Asked for extra towel but did not get. Choices in breakfast can also be improved. However, not bad value for money. Location also nice, close to airport with a lot of dining options around.

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fine for a night

By

16 July 2017

Certainly the price of this hotel is attractive given the prices of others in the area. For a night it is fine. It is under construction/remodeling so it is a bit torn up. The evening staff when I arrived was very attentive. The early morning, not so much. The shuttle is very good and got me to the airport in plenty of time. The only issue I had was that I had asked for a wake up call at 5:30 a.m. and it never came. Luckily I woke up and I also had the alarm set or I might have missed my flight. So if you are staying here, don't rely on a wake up call. Once the hotel is remodeled, I think it will be a good, convenient place to stay.

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Good

By

13 July 2017

Room clean, Service good, Breakfast is very good, When i come to orlando again, your hotel will be my frist choice, and the cost is resonable, everything is fine.

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The best hotel service!

By

07 July 2017

club

Last minute kid free outing. The staff was very friendly and accommodating. The room was just right. No complaints. The 7th floor view was great. There are several restaurants in the area for dining and it's in walking distance. I would definitely recommend this location.

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Every time there's builders present

By

07 July 2017

Why is it that the builders follow me around the world and stay in the same hotel as me ? We had builders in Cardiff, builders in Orlando but sadly no plumber at Gatwick to mend the AC unit that dripped constantly throughout the night !

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Not up to par

By

05 July 2017

platinumelite

This is not an updated Holiday inn. It was very disappointing. There was no ac in halls or elevator and it was stiffing. Rugs are dirty, television broken and no one answers desk phone. Employees are not very friendly.

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Nice hotel

By

05 July 2017

club

Nice hotel but undergoing remodeling so it's having a few issues. The free breakfast is great and it offers free shuttle to and from airport which is nice. Great place to stay.

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cannot reccomend

By

05 July 2017

Regret that cannot recommend this property currently. Parking lot is under construction with containers and debris scattered around, as well as trash.
The room alarm sounded at 2:00 am on Friday night and instructed us to leave the room and avoid the elevator and take the stairs, from 7th floor to exit hotel...upon leaving many guests were returning to their rooms indicating a "false alarm". No instructions or follow up message from the hotel.
On the second night of stay, Saturday, the alarm sounded again around 2:30 am announcing an hotel emergency and to evacuate the room...the alarm resounded again after 5 minutes, and yes- it was another false alarm.
Unacceptable stay and experience at this location. No apology upon check out, or other accommodation.
Dissapointed. There are simply too many other lodging options in the Orlando area to consider than be subject to this type of experience..

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