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Rated 4.1 out of 5 by 752 reviewers.
Rated 5.0 out of 5.0 Excellent hotel This was my first time at this hotel. I chose it for the location and found it on groupon. However, I was extremely pleased and will stay there again when the opportunity arises. The hotel is very clean and recent upgrades were evident. The beds and pillows were very comfortable. It is an excellent location. Easy to find and easy in and out to go out as needed. Service was excellent, everyone was helpful and friendly. Already looking forward to the next visit. October 8, 2015
Rated 1.0 out of 5.0 by Horrible room wifi and incompetent staff/service. Visited Oct. 2015. Firstly the Internet wifi in the room is nonexistent. We stayed four nights and every night we had to call some number and be on the phone for at least a half hr. To get the wifi to work for our xbox; major hassle every night. Secondly the service is terrible at the front desk. Called for more amenities was told they were "very busy" and never came with our request. Then we had to call to get our room cleaned before we left for the evening, and came back to unclean room; never came to clean it at all. I spoke to the manager about this unacceptable stay, he said he'll call me back after he "looked into it" , I never got a phone call back. Doesn't get much worse service than this hotel. Never going back. October 8, 2015
Rated 1.0 out of 5.0 by Horrible room wifi and incompetent staff/service. Visit date Oct. 2015. We stayed 4 nights and each night the wifi was non-existent, had to call "wondering wifi service" every time to use our lab top and Xbox steaming. Secondly the service for the room was terrible, when calling the front desk for more cups and coffee was told " very busy right now" and never came to our room. Half the time calling the front desk for anything staff never answered the phone. I even had to call for the room to get cleaned and they couldn't even do that for us. When checking out I explained to the manager what a unexceptable experience we had, he said he would "look into it" and "call me back"; he never did. Doesn't get much worse than this place but hey its really close to the park. We'll never come back here needless to say. October 8, 2015
Rated 5.0 out of 5.0 by Amazing weekend Thank you so much for making my sisters Bachlorette weekend the best!!!! Everyone had an amazing time!!!! Staff was wonderful and we loved our suite!!! October 7, 2015
Rated 5.0 out of 5.0 by Convenient Location and Great Hotel This hotel is about as close as you can get to Universal and not be on their property. It is clean, comfortable and very good rate. Highly suggest it. October 5, 2015
Rated 5.0 out of 5.0 by Excelente opción Me sorprendió, la verdad esperaba menos. Habitación muy limpia en general, de buen tamaño y las camas muy cómodas. Mis únicos comentarios son con respecto al aire acondicionado, pues hacía mucho ruido y extrañamente jamás se apagaba, aunque la temperatura era cómoda. Otra cosa que me gustaría es no tener que registrar la contraseña de Internet al salir y entrar de las instalaciones. Por lo demás excelente. October 5, 2015
Rated 5.0 out of 5.0 by Last minute 7 day stay Myself and my 18 year old daughter decided to have a last minute "treat" holiday before she started college, and what a treat it was. This was one of our best ever hotel experiences, from the location through to the staff, Front desk staff were always cheery and happy to help with any requests, Room was spacious, comfortable and well kept. The location was the real bonus, looking out our window onto the Universal Resort entrance. My daughter has had three back operations in the past 2 years yet we sauntered to and from citywalk in 15 minutes each way. Would defo recommend this hotel and look forward to our next stay there. Need I say more? September 30, 2015
Rated 5.0 out of 5.0 by Great Mid Week Getaway We loved our stay at the Holiday Inn Hotel and Suites across from Universal Orlando. We were greeted by great staff at the front desk. We were provided with discount coupons for Citywalk at Universal as well. The location so close to Universal cannot be beat! The room was extremely clean, comfortable and quiet. We highly recommend a stay at this hotel. September 30, 2015
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