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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 1257 reviews
81%
Recommend This Property

Ratings Breakdown

1257reviews

  • 5 Stars
    633
  • 4 Stars
    315
  • 3 Stars
    148
  • 2 Stars
    85
  • 1 Stars
    76

Convenient

By

20 July 2017

If you're headed to Universal Orlando, you won't find better value than the Holiday Inn across from the park.

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Good stay

By

18 July 2017

I liked this property. There were a few issues but overall, nice property. Staff was friendly and did recognize my Platinum status. Issues- my room smelled musty and almost like mildew. I asked the front desk to move me to another room but unfortunately I wasn't accommodated. Housekeeping "deodorized" but that didn't help. Turning the A/C down didn't help either. The breakfast buffet at TGIFriday's was awful- grits runny, bread dry and bacon overcooked. I requested a refund but wasn't given one. Very disappointed with that. Breakfast definitely was not up to Holiday Inn standards. Great location.

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Comfortable bed and outstanding service

By

17 July 2017

club

This hotel is above my expectations the staff is friendly and the rooms are clean.

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Relaxing

By

13 July 2017

club

The staff were very helpful. We arrived early and they allowed us a early check in giving us more time to visit Universal. The room was clean and comfortable

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Family fun

By

12 July 2017

club

Holiday Inn across from Universal is an average hotel to
Stay in conveniently across Universal studios, they
offer free shuttle to the parks. The staff is friendly

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My stay

By

11 July 2017

The air conditioner did not cool the room adequately. There was a lack of parking due to the rental trucks and rental cars parked in the parking lot.

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Comfortable bed, and rest was great

By

09 July 2017

The staff was wonderful, will return to this Hotel again.

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Good stay

By

09 July 2017

platinumelite

Close to parks, large parking lot. Highly recommended.

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Wonderful!

By

09 July 2017

platinumelite

Wonderful stay; Phoenix at the check in counter was so incredibly, genuinely kind. We had a beautiful room upgrade; truly, couldn't ask, or think, of anything better :)

This was the first real vacation my husband and I have taken in 11 years, and I'm so happy we stayed here! Thanks for a great experience!

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Service

By

07 July 2017

club

Customer service sucks very in professional, rude was not accacomdating staff need better training. The assistant Manager Sierra was amazing and very helpful if not for her would have stayed somewhere else.

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A place to rest your head

By

05 July 2017

It was a great place to rest our heads after fun days at Disney.

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Best value near universal studio

By

04 July 2017

Walking distance from universal studio, they also have free shuttle to the universal. Free wifi/internet, free parking, and most important, no resort fee!! This is probably the only one hotel that has such good location but no resort fee.
It will be better if they offer free hot breakfast.

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