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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.8

based on 804 reviews
79%
Recommend This Property

Ratings Breakdown

804reviews

  • 5 Stars
    279
  • 4 Stars
    277
  • 3 Stars
    108
  • 2 Stars
    64
  • 1 Stars
    76

Horrible experience

By

30 May 2017

Air conditioning was not working inside the room for entire night when enquired with reception they gave weird answer that when ever paris goes down with temperatures ac don't work.
Had nightmare for 2 nights.

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Chambre agréable et confortable, le sourire en plus

By

29 May 2017

Je suis un grand habitué de l'Holiday inn Gare de l'est à Paris car il est situé près des gares et métro stratégiques pour moi; l'accueil est sympathique. Je bénéficie souvent d'une belle chambre spacieuse et confortable, silencieuse et climatisée. Les nuits sont reposantes et le breakfast rapide et agréable.

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Comfortable beds, clean

By

29 May 2017

System should be revised , accommodation is fine, staff require training and knowledge to deal with guest issues more efficiently

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Gare De L'est

By

29 May 2017

club

an slightly below average experience of normal holiday Inn standard

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Great calue

By

28 May 2017

platinumelite

Executive room was great for the price.

A great location with a metro station right at the front door.

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Excellent staff , location

By

25 May 2017

platinumelite

I would like to thank Mrs. Elen housekeeper for her efforts and great job to keep my room always well clean

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Bad Service and not helpfull

By

25 May 2017

club

my review is completely not happy with that hotel; its completely difference with my previous stay on HolidayInn. For example, i asked the receptionist about the Paris famous places to visit he didn't advise also asked about the metro and bus location he didn't help and a lot of things happened there give me bad ideas about IHG
moreover the house keeping for the room is very bad not matching with what i saw before from HlidayInn on my previous staying. also all furniture, doors are very old with maintaining

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Too small

By

24 May 2017

club

Small room! Hot! Noisy , can hear other Rooms open and close doors!! Loud!!
Will not stay here next time, Iwe travel every year to Paris.

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Reception shortcomings.

By

24 May 2017

We were not offered "welcome" points.
We were not welcomed at all.
We were not informed about breakfast times and location.
We were not informed about internet and wifi.
We had to go back to reception and ask
another receptionist than the one who checked us in.
I speak fluent Frech so it was not a langauge problem.
However, the young man who worked in the bar in
the evening of the 21st and 22nd of May was
extremely nice, service-minded and friendly.
Take good care of him.

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Nuit des Musées à Paris

By

23 May 2017

club

Très agréable week-end à Paris!
Déposé les bagages à l'arrivée en sortie de gare et récupéré juste avant le départ.
Hôtel très bien situé et quand même très calme

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Surclassement en suite

By

18 May 2017

platinumelite

Séjour rapide mais apprécié. Recommande l'hôtel car proche gare de l'est et métro. J'y vais à chaque fois que je dois prendre l'avion.

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Beautiful room

By

18 May 2017

club

Very good stay at this hotel. Near train station which is very helpful.

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