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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 861 reviews
87%
Recommend This Property

Ratings Breakdown

861reviews

  • 5 Stars
    440
  • 4 Stars
    239
  • 3 Stars
    94
  • 2 Stars
    56
  • 1 Stars
    32

Poor restaurant service

By

20 May 2017

club

Dusty room rug. Poor staff service during breakfast buffet. Cleaning staff are attentive and cleaned room right away. But during buffer breakfast.:-(

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Location and Services

By

19 May 2017

club

The location is more accessible and have a good quality of services specially in the front desk. I will recommend this hotel to my friends. It is really commendable.

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Hassle stay!

By

18 May 2017

Worst stay so far for the last 5 years at this property. Made reservation for 2 beds and ended up getting a queen and a rollaway bed. It was changed without my knowledge. At the room, there is no bathrobe nor slippers. Requested for bath towel and LITERALLY waited for ONE AND A HALF HOUR, followed up 3 times, still ended up using TISSUE PAPER TO DRY MY SELF!

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Great service and great nearby amenities

By

16 May 2017

club

The Holiday Inn Manila Galleria rooms are spacious. The service staff throughout the hotel were excellent. Really great service and quick response time. The hotel is attached to a shopping center which made it a lot easier with different food options and services such as money changer, etc.

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Excellent and Friendly service from all staff

By

15 May 2017

All staff members were very friendly and all helpful.

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Amazing staff and location

By

14 May 2017

platinumelite

The staff were very friendly and welcoming. Being located and connected to the mall makes for easy shopping.

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Great Location

By

13 May 2017

Accessibility is great.
Staff friendly.
Rooms are outdated including furnishings. Curtains has holes. Towels were worn out.
Front Desk did not give my 500 points bonus to my account as a Platinum Member - preferred points over welcome drink. No credit shown in my account.

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Great!

By

11 May 2017

club

Great location, staff, and accommodation. We were able to check in earlier without any additional cost.

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Comfortable and great service from the staff

By

11 May 2017

club

Great service. Value for money. They are ready to accomodate your requests. Hassle free check-in and check-out. It's also very convenient to be beside the mall. The staff are friendly and courteous.
The beds are comfortable and the bathrooms are clean. It's nice to know that during my stay, i would be able to ask for things I need and they would be met promptly.

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Great hotel and great staff

By

11 May 2017

Nothing beats Filipino Hospitality. Kudos to the team.

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Quiet and Cozy Room

By

10 May 2017

club

Had a good night sleep. Theyve got the best beds that makes your sleep so soundly and worry-free.

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服務一流

By

10 May 2017

club

酒店的服務人員相當專業、服務速度相當迅速跟親切,酒店早餐也是相當多的選擇,地點旁邊有mall相當便利。

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