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Rated 3.7 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by Nice views Excellent place to relax. Manny was really helpful. Nice hot tube in the suites. 07 July 2014
Rated 5.0 out of 5.0 by As good as it gets when you are on the road The level of customer care by staff exceeded my expectations. As a frequent traveler to Phoenix I always fee welcome. The air conditioning is now functioning 100% of the time, which is a considerable improvement from the last time I stayed here. I would like to be able to view a greater variety of cable channels and wish the wireless internet connect was stronger. It's the most relaxing environment, easy to access the metro and the most eclectic restaurants in Phoenix where are within a few miles of the hotel. It doesn't get any better for road warriors like myself. I tell all my clients /customers and family to try it out! Thank you! Michael 30 June 2014
Rated 2.0 out of 5.0 by Watch out for the rate change at the check in. My experience was poor with the reservation clerk who put down that only one adult will be checking in instead of family of four. The Lobby check in person did not explain that they changed the rate and charged extra for third and fourth person. I wrote to guest relations only to find out that they sent me back to manager of the hotel. Manager explained about the additional charge. I replied and never got any other response to apologize for the mix up at the time of reservation. I learned my lesson not to assume accuracy of reservation, ability of guest relations to take care of you or that manager of the hotel will show any empathy. I had used other Holiday inns and this one was an exception to my good experience. Breakfast selection was not so great. 30 June 2014
Rated 4.0 out of 5.0 by Awesome Pool - Short walk to the light rail The staff was friendly and attentive and the pool as great! Only a block away from the light rail is a huge plus and coupled with the price as the deciding factor in selecting this location. 25 June 2014
Rated 2.0 out of 5.0 by Not what I expected I usually enjoy Holiday Inn but this site was under par, was disappointing compared to stays at other holiday Inn's. Will not stay here again but will consider Holiday Inn in other areas. 20 June 2014
Rated 4.0 out of 5.0 by Very nice. We had two rooms for two nights. The rooms were excellent-- comfortable and clean. The staff was courteous. The price was excellent. The food and service in the restaurant were only fair (for the price). Location was excellent-- a walk of a block to get to the light rail. The one real negative was the parking-- in a dodgy parking garage that smelled like urine, that customers had to walk to past the very smelly garbage. 17 June 2014
Rated 5.0 out of 5.0 by ENDORSEMENT A welcome site away from home. Close to the Official Business site I was schedule to attend and met with a State Senator. Exercise within the area by taking a walk. 17 June 2014
Rated 5.0 out of 5.0 by Terrific service and comfort Stay at the same HI every time I have business in the Phx area. Always greeted as if I was a permanent guest. Looking forward to my next trip in 3 months. Thank you.... Bob570 16 June 2014
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