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Rated 4.1 out of 5 by 790 reviewers.
Rated 5.0 out of 5.0 by Short Break Once again a very enjoyable short break at the Holiday Inn Plymouth. Room nice and big, staff friendly and helpful,son forgot to pack his toothbrush and razor but reception sorted this out straight away. Views from the restaurant lovely. Service very good. Such a great selection of breakfast food did not need to eat again until evening meal! July 28, 2015
Rated 1.0 out of 5.0 by Surely not a 4 star hotel? We stay at hotels on a regular basis and decided to stay at the hotel in our home town, due to an event taking place on The Hoe. To start with, there were builders everywhere down our corridor (room 13). Whilst I appreciate that there is no good time to carry out renovations, 8.30am in the morning for drilling is a bit early for some leisure break guests. 10am would be ideal, as well as advance notification that the hotel was being renovated on the same corridor as our room. On the Wednesday evening we ordered some Champagne in the penthouse level bar. The young girl that served us brought over the ice bucket and bottle and just left it on the table and walked off. It is the first time in a 4 star hotel that the wine or Champagne was left to be opened by the guest! The second bottle was served by a male member of staff who did pour the drink and was as expected for a 4 star hotel. Whilst seated in the bar, we did hear the same young lady greet other guests at the bar with 'what do you want?'. It was said in a polite manner, but not the words you expect to hear in a 4 star hotel. I certainly wouldn't recommend this hotel anymore now that we've stayed at it. Shame really as Julian & May are fantastic, sadly let down by the rooms and a member of the bar staff. On checking out the next morning, we were not asked the usual, 'how was everything with your stay'. I guess the reception staff had already been grilled by other guests about the noise from the builders! July 27, 2015
Rated 1.0 out of 5.0 by Disappointed Cold shower in morning then in evening staff entering room because fire alarm has been triggered by steam from hot shower even though bathroom door is closed, when i complain i get no further than 3 receptionists who close ranks and tell me the hotel has every right to barge into any room they choose July 26, 2015
Rated 4.0 out of 5.0 by Great experience Surprisingly high quality hotel. Very efficient service at breakfast - we were given an explanation of the buffet breakfast by a very politer, friendly female member of staff. Food was also of a good range and quality. July 25, 2015
Rated 5.0 out of 5.0 by great service My husband's health had not been good and when I rang to see if we could leave a suitcase, as we were arriving by train about 11am. I was told we would receive a early check-in to help us. this was arranged and our upgrade. though a lot of constructing work was going on due to a music festival on the Hoe, this did not spoil our stay and we came home having had a lovely break and a big thank you to your staff for their care. July 23, 2015
Rated 5.0 out of 5.0 by Lovely stay This is an hotel in an excellent location. Staff are lovely. They are undergoing a major renovation at the moment in reception. Granted!! the rooms are very dated but i was informed that all the rooms are being renovated this year. This should make for an impressive hotel once finished. Only slight niggle was the evening buffet. it was not up to it's usual standard which is unusual as it is normally very good. July 22, 2015
Rated 5.0 out of 5.0 by Good location , Good Service From check in to breakfast a very good welcome, efficient check in , rooms comfortable and quiet, you can walk to all loctions in plymouth. the food in the hotel is fine but you can find a lot of alternatives within a few minutes walk . July 21, 2015
Rated 4.0 out of 5.0 by EXCELLENT STAFF At long long last the Hotel is having improvements/refurbishments done - not before time. We have stayed here on numerous occasions over the last 25 years - when it was Moat House. The staff are excellent and very helpful - nice to see May and Jeremy still in post. We had a sixth floor executive room which was very large but the bathroom was very small - approx. seven feet square. The bath was too small for me to use and when I stood in it to shower, my head rubbed against the artexed ceiling - not a comfortable experience. When the rooms are updated, I hope the baths are replaced with proper monsoon type showers, Breakfasts were, as always, excellent with plenty of choice. Dinner was rather disappointing - the fish and chips I had consisted of two small pieces of fish coated in a huge amount of batter and a mountain of chips that were not at their best. July 19, 2015
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