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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 802 reviews
90%
Recommend This Property

Ratings Breakdown

802reviews

  • 5 Stars
    488
  • 4 Stars
    188
  • 3 Stars
    66
  • 2 Stars
    43
  • 1 Stars
    17

why didn't someone say that they were remodeling?

By

16 January 2019

Well...we came up to relax and see a show in cedarburg, and we get to the hotel and what should be find? that instead of having access to a bar, and a restaurant, and things like a toothbrush that we forgot (which is states clearly at the desk and at in the room would be available) we find that the entire lower level is under construction, the bar/lounge is closed, the restaurant is closed as we, like fools, paid full price to stay here not knowing that many of amenities that are supposed to be there to keep us from going out into the cold are not available. Did anyone offer this room at a reduced price because of the lost amenities? NO! And why would they not have the toothbrush? The lady at the desk stated that the owners did not want to put any more money into them?!? Is this location sold? Changing hands to some other hotel chain? Otherwise, what is the value of the IHG Platinum membership if the stated benefits are not available? The room was good, but the dresser that the tv sits on was leaning to one side and the top was completely detached from the body. I opened the top drawer, and the front piece of wood above the drawer comes with it. One could not use the drawers for holding anything. I also do not see how anyone could see the tv from the bed given where they had the dresser and the tv. The workout facilities were also closed. They did offer us access to some place down the road..but who would want to go out in the cold to go someplace else, when it was promised to be on site? I cannot understand how IHG continues to no know what is going on at their properties. Don't tell me that I will have a club with bar, a proper place to eat breakfast, and a workout facility if I don't ! I would have gladly stayed elsewhere with some other hotel chain if I had known in advance.

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