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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 905 reviews
87%
Recommend This Property

Ratings Breakdown

905reviews

  • 5 Stars
    421
  • 4 Stars
    299
  • 3 Stars
    97
  • 2 Stars
    51
  • 1 Stars
    37

Comfortable bed but Food quality and service needs improving.

By

28 May 2017

club

Room was clean and bed was comfy but there was no fridge to keep cold drinks especially in summer, also shower had no pressure.
Most disappointing is the food menu small portions and expensive, not mentioning the wait..
I stay there frequently on business and it's a shame that you don't get the service.
On the plus side gym and swimming pool is a good thing..

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service great

By

28 May 2017

club

Had a lovely stay,excellent food,staff very friendly,comfortable bed,

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Like any other Holiday Inn

By

27 May 2017

club

Nice place to stay. Comfortable bed and good buffet breakfast. It also has a pool and gym that I didn't get to use.

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Below Holiday Inn Standard

By

24 May 2017

club

Arrived late evening to experience a reasonably lengthy wait for check-in. Actual check-in was fairly efficient and friendly. Evening meal was of average quality but all staff inn restaurant were helpful, efficient and friendly. Air conditioning in room was not working on a warm, humid evening but fault was not confirmed until well into the night. Not the usual choice of hard or soft pillow with the only option of a thick or thin hard, uncomfortable pillow. Bedside light not working. Breakfast was taken about 50 minutes after restaurant opened. "Hot" food was only warm and the bacon had been under the heat(?) lamps for so long that it was difficult to cut. Rest of breakfast was on low side of average. Defects reported on check-out but not even a simple expression of regret for an uncomfortable night, only "I'll report it to maintenance."

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Business Stay

By

24 May 2017

A good standard of accommodation and convenient location.

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Great hotel

By

22 May 2017

A very pleasant hotel with helpful, polite and friendly staff who go out of their way to make you feel welcome.

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Attentive and helpful staff

By

22 May 2017

Very helpful staff. Deal with queries very efficiently and effectively. Overall a pleasant stay.

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Reception Staff

By

20 May 2017

Samantha at the front desk helped me when I faced difficulties whilst booking in. She dealt with the matter very professionally and speedily.

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Reading South

By

18 May 2017

Excellent, clean and efficient. Friendly and responsive staff.

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Excellent

By

16 May 2017

Upgraded to Executive room.
Shower ceiling tiles in pool male changing rooms need replacing.
A small issue!

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Excellent

By

15 May 2017

The only down side to this hotel is the television channels - very limited which is a surprise.

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April

By

11 May 2017

club

Hotel was good,
Staff friendly,
Bedroom clean and tidy,
Bar prices are very high,
And the size of the sweet (puddings ) for the price charged was bad.

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