Rated 4.2 out of 5 by 397
Rated 5.0 out of 5.0 by RAF1960 EXCEPTIONAL SERVICE BY ALL STAFF
We were a group of 18 meeting for a re-union and had made arrangements to reserve the Wilson Room at Holiday Inn and order meals a la carte. Some confusion had arisen, and with another group allocated the room and with two other groups and a wedding taking place at the same time, our group and their staff faced a difficult situation. I am pleased to say that the staff displayed a "can do" attitude and with hard work and thinking creatively the group was able to assemble in the Wilson room on time, with seating configured excellently for our needs, and with meals ready to go. The enthusiasm and hospitality of all the staff was "above and beyond . . .", and to top it all every member considered their meals outstanding.
As a general note, our group would like to comment that all staff, wherever and whenever they were encountered, appeared happy and friendly in a natural manner which added greatly to the appreciation of our stay which was relaxed and hassle free.
24 April 2015
Rated 5.0 out of 5.0 by magicmat Good stay
Seemed nice, good room, very friendly staff. Didnt have much requirement for any additional services
23 April 2015
Rated 5.0 out of 5.0 by kj2team Great customer service
Front desk staff was attentive
Room was nice
Food was great
I would visit hotel again
Stayed there for a wedding
Trunkwell House should use hotel as a reference
21 April 2015