Rated 4.5 out of 5 by 624
Rated 5.0 out of 5.0 by JS_01 Great service and facilities.
Can't find better value for the money. Service, room comfort and dining/bar facilities very good.
Staff are exceptional
May 20, 2016
Rated 3.0 out of 5.0 by Ayd7 Great hotel let down by small points
As an elite member, using many IHG hotels, I was looking forward to coming to this hotel, as I knew it was a new one. First impressions were great, excellent reception desk staff and really nice room. Bed a bit hard, otherwise very comfortable. I was disappointed there was no water in the room or (when I asked) any ability to buy something (other than through the bar which was very expensive) first time I had experienced this in a Holiday Inn. We had an evening bar meal, which was very bland, small portions and expensive for what it was. Breakfast was much better. Overall a really nice hotel but if they can sort out a few areas where the standards fall short, it was be an excellent experience for any traveller. Very well signposted from main approach off Motorway and very convenient location, with easy train link to central Reading.
May 19, 2016
Rated 5.0 out of 5.0 by Gorilla99 Stay
Very helpful friendly staff.
Hotel was of a good standard with very clean room. Breakfast was hot
Easy to book
only downside was the poor lighting in the bathroom
Unable to position mirrors in the room to see the back of my hair
May 11, 2016
Rated 5.0 out of 5.0 by Allnameshavegone Excellent!
All staff helpful and welcoming. Room was a good constant temperature, (on the hottest night of the year!)
May 11, 2016
Rated 5.0 out of 5.0 by Kayaker1956 A great hotel
The hotel was a great place to stay with attentive staff and great facilities.The food was great and reasonably priced for a large hotel
May 10, 2016
Rated 1.0 out of 5.0 by Liverpoolvisitor2 Unfortunately my worst night's sleep in any HI hotel that I have had
I don't nomally stay at this hotel as its normally fully booked. Unfortunately I have to say that my stay at this hotel was the worst night's sleep that I have had in any Holiday Inn or affiliated hotel. The bed was absolutely solid and my back was aching in the morning after very little sleep. It may have just been the room I was allocated (Room 626), the reception in the morning said that they had new mattresses in the rooms so it could have been down to that. In addition to this, I had another problem with the hotel - I deliberately booked in on Bank Holiday Monday knowing that the hotel was not full and hence could upgrade me. For some reason they only allocated me a standard room even though they confirmed in the morning that executive rooms were available and that the hotel was by no means full. I asked twice at check-in but they stuck to their decision. It makes me wonder for this particular hotel what loyal members need to do to obtain an upgrade...I am a Spire Elite with over 1 million points of stays on my account which I would have thought would have counted for something. Of course I understand that this is at the discretion of the hotel but in my view the hotel failed me as a loyal customer this time around.
Sorry Holiday Inn Reading - this counted as one of my worst stays at any Holiday Inn that I have (ever) experienced both from getting a good nights sleep before work the next day, and from being treated as one of your loyal customers.
May 4, 2016
Rated 5.0 out of 5.0 by smimum Relaxing spa break
I treated my daughters to a pampering spa break. We were all in need of rest and relaxation. That is what we had - excellent meals and massages. No complaints at all.
May 4, 2016
Rated 4.0 out of 5.0 by Ron fair Bathroom limitations
We stay here as it has rooms with on suites which are 'wet rooms' so you can get into the shower with a shower chair which we bring our own.
The shower controls have little grip and the icons can only be read with glasses on before you use the shower.
The wash bowl mirror is too far away in a sunken wall and so is useless to use for detail self examination.
For some reason the bowl cannot be filled with water and running water has to be used. This is by design to prevent floods ?
Other wise the bathroom is OK but fails any disabled access design other that the WC basin. It just happens to have a wet-room floor which is essential to some disabled people, The only one we can find in Berkshire.
April 29, 2016