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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 498 reviews
78%
Recommend This Property

Ratings Breakdown

498reviews

  • 5 Stars
    235
  • 4 Stars
    127
  • 3 Stars
    52
  • 2 Stars
    39
  • 1 Stars
    45

Convenient and consistent with the brand!

By

25 July 2017

The staff was inviting and accommodating. I had a King room and it was well appointed with a Sleeper Sofa to boot! The front of the hotel is not accessible by the roadway - a bit peculiar I might add. I recommend driving around to the front, park and check-in, and then swing around to the back for unloading and loading. (P.S. The salmon on Ciabatta at the hotel restaurant - cooked to perfection!)

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One of the best in Richmond

By

25 July 2017

This location was best for us as we were visiting VUUNIVERSITY. Also it was close to restaurants. The staff were very helpful and kind. We will be staying here again in August and glad to do so.

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Stay somewhere else

By

24 July 2017

club

Everything was dirty from the silverware to the blankets and towels. The concierge was not very hospitable. Sticky floor in breakfast area. over priced.

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Exceeded Expectations

By

22 July 2017

club

I-64 Holiday Inn lived up to its reputation in the Holiday Inn brand. My stay was pleasant and I would recommend this hotel to others.

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Welcome and relaxed

By

22 July 2017

club

I felt welcomed and relaxed at this hotel. Great help from the staff and enjoyed hanging out in the lobby. Great stay for the money.

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Overnight Stay Exceeded Expectations

By

21 July 2017

club

My wife and I recently stayed at this property when we attended a wedding. From the moment of arrival through departure we were greeted warmly by all personnel we encountered. S. K. Went out of his way to find packing tape to help repair the window on my sisters car. By the way the damage had nothing to do with our visit. I recommend this property without reservation.

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Great Bar

By

19 July 2017

club

Good hotel little difficulty with accommodating large groups

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Good location and pool but older property

By

19 July 2017

platinumelite

Staff was okay, but not overly welcoming. The property is older and it shows in the rooms. Nice pool and good location, but could use a renovation.

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The hotel needs to be renovated.

By

18 July 2017

platinumelite

The hotel is located near Scotts Addition which was our destination. It has to be the most out of date IHG property that I have ever stayed. The mattress was horrible. I didn't ask for a room change but I would think that most platinum members would prefer a room away from the elevator. With all this said, the front desk staff was excellent.

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VA Vaca

By

12 July 2017

club

Loved everything about the place. Will return in the future.

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Wedding visit

By

12 July 2017

I had a great time in Richmond. I would gladly stay at this hotel again. Everyone on the staff was so very nice -they all said hello to me! I believe that this must be a Southern thing, because I don't experience this level of courtesy in Philadelphia. Thank you for a pleasant stay!

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Holiday Inn Richmond VA

By

09 July 2017

Staff was very nice, bef was very comfortable and hotel was very ciean.

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