Rated 3.8 out of 5 by 320
Rated 1.0 out of 5.0 by borris2349 Don't stay there.
The place was dirty.....no soap, bathroom dirty, not enough cleaning staff.
People booked into rooms already occupied or not cleaned.
I stay in Holiday Inn hotels, Indigo, Express all over the country. Never been in one this bad.
June 30, 2015
Rated 2.0 out of 5.0 by trmbn65 Disappointment
We stayed in this hotel for graduation at RIT. Naturally, the prices were a bit high, but that is expected due to the demand. However, the cleanliness of the rooms was a true disappointment. Most notably, the pull-out couch had a dark black spot on it and smelled so bad that it was, essentially, unusable. The hotel staff seemed fine while there resolving a minor issue with the bathroom drain. However, we had an additional charge for the restaurant, which we never ate at. We are still dealing with hotel staff on getting this charge reversed. This hotel is the worst IHG hotel I have ever stayed at and I would NOT stay again, even if it was free.
June 29, 2015
Rated 3.0 out of 5.0 by zaiwhat Update needed
My primary displeasure was the condition of the room and furniture which were worn and dirty. The Bed was comfortable and sheets clean. Staff was friendly but common area in halls looked abused which gave the feeling of insecurity
June 27, 2015