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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 1324 reviews
81%
Recommend This Property

Ratings Breakdown

1324reviews

  • 5 Stars
    750
  • 4 Stars
    247
  • 3 Stars
    114
  • 2 Stars
    104
  • 1 Stars
    109

Needs Major Updating

By

19 April 2018

Brought family of 6 here for 2 nights during spring break with adjoining rooms. Hotel is need of a major remodel! Furniture outdated and damaged, old carpet, main pool is need of repairs. One room was missing the toilet paper holder and the lid to the toilet tank didn't even fit properly on it. Checked in on Thursday and staff never mentioned needing wristbands in the pool area on Fridays and weekends. Was confronted by staff at entrance to pool about wristbands, and was brought forms to sign while in the water. Just wasn't handled properly. Rooms just felt old and dirty. When maid service came on day 2, no additional soap, shampoo, etc. was provided. Minimal number of towels left for large family in two rooms. Bring your phone charger plug, as there aren't any USB charging ports in the rooms.
I would not recommend this hotel to anyone until it gets a full complete remodel from top to bottom interior and exterior. It definitely does not meet Holiday Inn standards. I also question some of these 5 star reviews, as I'm not sure how anyone could have a 5 star stay here.

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