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Rated 4.4 out of 5 by 605 reviewers.
Rated 5.0 out of 5.0 by Strong recommend but Harry Carey food prices are scary We really enjoyed our stay here. Everyone from the desk staff to the housekeepers were extremely friendly and helpful. We stepped out for some sightseeing in Chicago for a few hours, returned, and voilà, our room was in tip top shape. There is no pool or Jacuzzi, but that is all for the better, because we did not have time for swimming, and invariably small hotel and motel Jacuzzis fill up with noisy high school and college kids (not a hater, just saying) who would prefer older folks like us make ourselves scarce. We found the pricing at Harry Carey's, the adjoining restaurant, to be steep, so we headed downtown for a great steak, caprice, and chocolate ice cream cake at an estimable competitor. This is no big surprise, I realize that in house restaurants tend to be expense account places, probably because the restaurant has a captive audience from the adjoining hotel. We found ourselves at Red Robin and Denny's for eats, although we stopped into the Harry Carey bar for a delicious Merlot night cap and truly appreciated the outstanding service. Also breakfast there, especially with our discount coupons, was greatly appreciated. I did notice the waiter was not real sure what to do with the coupon, and he ended up voiding our purchase by using our coupons for both days to cover the Saturday meal. He appeared somewhat irritated with the whole process. I'm not sure if I forgot to hand him the coupon, or if he dropped it, at any rate all's well that ends well. We wound up going to Denny's for breakfast on our second day. I think the people working the front desk, a stone's throw away from the wait staff at Harry Carey's, should remind them that patrons will be appearing in the morning with breakfast vouchers, so be prepared to honor said vouchers, even if you have to ask. That is my only regret with coupons or vouchers and such in general; often no one cares or knows about them so they are difficult to use. Another minor issue: where's the pop machine? I was trapped up on the seventh floor without a pop machine, which for us is sort of a tradition. As soon as we unpack we head to the refreshment room for a cool beverage. Also I noticed the phone in our room was broken and some of the wall paper is peeling. These are minor maintenance issues and not deal killers. All in all a great experience and I enthusiastically welcome this wonderful oasis from the airport madness with just a few minor reservations. 22 April 2015
Rated 2.0 out of 5.0 by Bad Commection Internet connection was weak and inconsistent... No good. Room was tired. 20 April 2015
Rated 1.0 out of 5.0 by Never coming back Internet service was horrible - unable to connect and staff and internet support could care less. Phones in room did not work. ADvised the front desk on check in and two days later on checking out they still have not been replaced. Good thing there wasnt a medical emergency that we needed to contact someone. The indifference of the staff to attending to these itesm made sure I'll never be back 19 April 2015
Rated 5.0 out of 5.0 by Comfortable rooms The stay was great but did have one issue. My wife forgo her Ipad in the room and didn't realize it till we past security at the airport. We left my son's name as the person who would pick up the Ipad. When he stopped to get it, it took 45 minutes. First they claimed they didn't have it then they said it was locked up and need to come back in 2 days when the manager was available. He puched the issue, turns out the manager was in the hotel at the time.How does this occur? 16 April 2015
Rated 4.0 out of 5.0 by Friendly and helpful staff. Staff made the stay a pleasant experience. Convenient to OHare airport. 14 April 2015
Rated 5.0 out of 5.0 by Great Location Great room, great bar. The room was great, bed was comfortable. Airplane noise was present but understandable being so close the airport....which was convenient. 12 April 2015
Rated 5.0 out of 5.0 by Excellent location, great Value, overall delighted. Definitely, for future stays I will chose this hotel again. 11 April 2015
Rated 5.0 out of 5.0 by Loved our Stay This hotel has great service, staff and rooms. It is located near a number of good restaurants and entertainment. Even though it is very close to the airport we were not bother by plane noise. The roads around the hotel are under construction but that didn't matter because it was such a great stay! Would return in a heartbeat! 10 April 2015
  • 2015-04-24T10:48:59.618-05:00
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