Rated 4.1 out of 5 by 492
Rated 5.0 out of 5.0 by Frogeye great room and food service
Stayed one night prior to visiting Chester zoo from the time we arrived to the time we left could not find any faults, friendly staff room was superb and food was excellent along with the drinks the price was good, have stayed at other Holiday Inn but this one was far better if ever in this area again would not hesitate to stay here again and will highly recommend to all
April 27, 2016
Rated 2.0 out of 5.0 by Verified Reviewer DON'T USE THE "LIFT"
After arriving at the hotel at 15.00pm and having to sit in the bar waiting for my room to be serviced, even though it was after the 14.00pm check in time was annoying.
But the worst was being stuck in the hotels lift for over 10 mins.
Then we explaining my predicament to the lady on reception she though it was funny!
I had spoken to a member of the cleaning staff who told me that they had been trapped in the lift in the morning for over 45 mins. "So why was it still usable"
April 20, 2016
Rated 5.0 out of 5.0 by Jozza Very Good
The hotel is great, staff friendly,clean room, Wifi good food nice breakfast nice can't complain
April 14, 2016
Rated 5.0 out of 5.0 by JAYMONDO Location
Location was the main reason for choosing this venue as near to family. Also I could use loyalty points
April 14, 2016
Rated 5.0 out of 5.0 by Baz11 Wonderful stay
Booked this hotel as we were attending a special birthday party in the area, I'm delighted we did.
We booked two executive rooms and we're delighted at the quality of these rooms, very good facilities and a great nights sleep !
We enjoyed a very relaxing stay with great service from the staff throughout the hotel, we would all happily stay at this hotel again.
April 13, 2016
Rated 5.0 out of 5.0 by Smylesy very helpful staff
once again first class service from this hidden gem of a hotel.
definitely will return soon.
April 11, 2016
Rated 3.0 out of 5.0 by Malfs Ability to solve problems
Loss of TV channels, the front desk staff did not seem to care what room I was in. Even though this was a previously reported issue by another guest.
So how could they have informed me if this was resolved, I know it was not solved as the TV channel sellection remained poor all night.
April 10, 2016
Rated 4.0 out of 5.0 by Verified Reviewer Businss stay at Holiday Inn Runcorn
A very friendly staff team including front of house, bar and restaurant.
Rooms are very small but always clean.
TV Channels need updating and the smoking area near main entrance requires moving to avoid walking through a cloud each entry exit.
I stay here a lot and the benefits outway the negatives, the main asset is the staff, great bunch!
April 8, 2016