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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 1022 reviews
79%
Recommend This Property

Ratings Breakdown

1022reviews

  • 5 Stars
    434
  • 4 Stars
    330
  • 3 Stars
    138
  • 2 Stars
    66
  • 1 Stars
    54

Good location to trip more places

By

28 July 2017

club

Overall, the hotel is good. Only a couple of front desk people are nice and kind. Except for ladies, other people are not.

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Sparse but functional

By

27 July 2017

The HI Civic Centre is by no means a glamorous experience, however it's functional, is well located, relatively quiet and the neighbourhood isn't as bad as it was years ago.

For the purposes of the business traveller it gets the job done handily, with no bells and whistles.

Do note that rooms don't have a refrigerator, this came as somewhat of a surprise to me. I didn't expect an expansive mini-bar but lack of a refrigerator was a bit jarring.

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Poor service and stay experience

By

26 July 2017

club

Very poor overall customer service and hotel appearance and stay

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Great location and breakfast

By

25 July 2017

club

Clean and quiet room.
Staff very attentive.
When asked for personal cleaning items, staff was able to provide very soon.
Breakfast was very diverse and very delicious. One of my best breakfast in hotel.
The hotel is not in a very safe neighborhood, but it feels safe inside.

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良い

By

25 July 2017

platinumelite

良いが、施設が古いのと、夜はあまり治安が良く無いと思う。セキュリティが居るので、ホテル自体は安心ですが、立地が問題かも。値段は、時期的にとても高額でした。

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Excellent location, and comfortable

By

23 July 2017

club

When looking for a comfortable hotel downtown San Francisco, the Holiday Inn has it all: great location, comfort, good service

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Convenient location.

By

20 July 2017

There for concert at Bill Graham center. Was very close

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Buena opcion para alojarse decra del civic center

By

18 July 2017

club

Hotel comodo y seguro. Recomendado para viajes de negocios si se tienen actividades en la zona. No es muy adeacuado para turistas.

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San Francisco Civic Center

By

12 July 2017

The hotel is located near the Orpheum theater. The garage parking costs extra but is easy to park and feels secure. The check in was easy and quick The room was as described and clean.

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Servizio eccellente

By

10 July 2017

club

Gestione impeccabile delle emergenze, servizio WiFi eccellente, servizi di pulizia eccellenti

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Easy Walk From BART

By

10 July 2017

Hotel is a block from the BART station which was awesome, although it did seem to be in slightly sketchy neighborhood. (To be fair, I am a small town girl and it was late at night so not sure if my judgment is accurate). Hotel staff was wonderful. Room was typical Holiday Inn, although wish in the executive suite there was a fridge and microwave?? Bed was comfy. Bathroom clean.

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excellent facilities, but arrive before 11 PM

By

09 July 2017

club

room and appointments were better than satisfactory; staff was friendly and courteous, but I was subjected to very nearly an hour trying to register because the hotel's entire computer system was tied down with a daily audit. I would hope the Hotel might remedy this .

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