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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 446 reviews
84%
Recommend This Property

Ratings Breakdown

446reviews

  • 5 Stars
    239
  • 4 Stars
    110
  • 3 Stars
    49
  • 2 Stars
    24
  • 1 Stars
    24

12th floor - good experience

By

25 June 2017

I especially appreciated Kimberly's room service. She's a wonderful staff member for you.

I will always look forward to coming back to the Aurola Holiday Inn of San Jose.

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Servicio excelente y amable atención

By

20 June 2017

club

Hotel muy recomendable dentro de la ciudad de San José, es muy cómodo e incluso un operador turístico se encuentra en las instalaciones haciendo mas cómodo y rápido para aquellos viajeros que no son de hacer muchos planes.
La habitación amplia y confortante con un colchón muy cómodo para tener una buena noche de descanso, en cuanto al servicio de la habitación solo en una ocasión me tardo pero el personal muy atento encontró la manera de compensar el incidente, el buffet fue amplio y me gustaría que la próxima visita a Costa Rica estar en el mismo hotel.
El personal muy amable y atento en todo momento sin tener ningún problema con nada, la atención siempre fue oportuna.

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Buen hotel en una zona estrategica

By

20 June 2017

Es un buen hotel ubicado en una zona concurrida pero a su vez estratégica para moverse en esta ciudad cada vez más transitada

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Maravilloso servicio

By

18 June 2017

club

Excelencia en atención y servicio. El mejor servicio de Internet gratis que he visto en hotel alguno.

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Excellent Experience

By

18 June 2017

club

Room and bedding very comfortable. Staff was friendly and vert accommodating.

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Clean and friendly hotel

By

18 June 2017

platinumelite

Excellent service, friendly staff. Ate some of the best food we've ever had in the restaurant in the upper foot restaurant. The breakfast was above average, and the service was excellent. Hotel was quiet, rooms were clean, but bathrooms could do with an update

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Mala atención

By

11 June 2017

club

No se interesan por los problemas de los clientes lo cual es un grave error porque obtienen mala referencia

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Desayunos

By

10 June 2017

club

Creo q pueden poner algo de variedad en los desayunos...personas q nos quedamos tantos dias en un hotel deberiamos tener mas opciones de desayuno.

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Comfortable and excellent location

By

09 June 2017

club

This was our 3rd trip to Costa Rica. We chose this hotel for our 1st trip to San Jose because we were comfortable with the Holiday Inn name and didn't know the city. It was a great choice. The location was perfect for seeing the sites, museums, etc. We had just spent 3 weeks in Playa Hermosa Guanacaste and at 1st felt a bit overwhelmed by the big city. The hotel staff answered all our questions and made us feel right at home. I managed to get a stomach bug while we were there and the staff was very helpful. We reserved breakfast with our stay and I was unable to come down on the morning I was ill. The staff made it possible for my husband to bring me a tray back to our room. Everything was clean and the wifi in our room and around the hotel very good. We would recomnend the hotel to friends and would stay there again.

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Sunny Costa RIca

By

06 June 2017

platinumelite

Hi,

It's about 45 minute uber ride from airport to hotel. $10USD

Hotel is clean, need security card to access elevator.

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Exploring San Jose

By

05 June 2017

club

Have to be back in San Jose late this fall and just not sure this is where I would stay again,

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Buen servicio

By

03 June 2017

club

El personal muy amable atento y agradable. Las intalaciones mut bonitas y cerca de los museos.

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