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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 815 reviews
82%
Recommend This Property

Ratings Breakdown

815reviews

  • 5 Stars
    399
  • 4 Stars
    213
  • 3 Stars
    88
  • 2 Stars
    60
  • 1 Stars
    55

Holiday Inn (Skokie ) stay- March 24-25, 2017

By

29 March 2017

club

I stayed recently with 2 of my children. Regarding the room, the bed and pillows were extremely comfortable. The hair dryer did not work. It was not an issue for us since we can manage without one. I brought to Front Desk staff member, Sergio's, attention when we checked out. And he connected with other staff members to fix the situation IMMEDIATELY. Sergio and Patricia at the Front Desk were exceptionally inviting, professional, pleasant and kind! The breakfast had a delicious taste, and had a well assortment. Leonardo went way beyond the call of duty. He actually brought food we were looking for on the buffet to our table, because they were out at the time! Also I believe the other servers, I believe their names are Beth and Jennifer, were very attentive and professional... The not good part of our stay: There was a woman in the next room who had a coughing fit that lasted for more than an hour in the next room, early on Saturday morning, and I could not fall back asleep. Then it sounds like they ran the shower for at least a half hour. At least my kids slept through it. But what was equally dreadful: There were 6 to 10 kids, ages 4 to 12 I might guess, that were not attended to by any responsible "parent." They were roughhousing in the water, splashing water up to the 2nd floor on one occasion when a "parent" came to watch them for 5 minutes (and they were in the pool from 10:00 a.m. to 2:00 p.m., at least) and took the life preserver from the deep end side to use as a toy in the shallow end. My OWN children declined to swim on Saturday morning because of these children! HOLIDAY INN: PLEASE MONITOR THE POOL AREA. IF NON-BEHAVING AND UNATTENDED CHILDREN AND INATTENTIVE "PARENTS" ARE GOING TO CONTINUE TO BE A PRESENCE, I'M AFRAID THIS COULD VERY WELL TURN PEOPLE AWAY FROM STAYING, INCLUDING MYSELF,UNFORTUNATELY! And I would not like to see that, because you had become my go-to hotel when I stay in Skokie!

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Spend more and hope for better

By

27 March 2017

While the hotel was decent I would have to say the customer service was poor at the front desk. Also they may want to inform the customer in person or over the phone of the $50 a night per room safety deposit hold on your card in case of room damages. That can add up quickly. I had two rooms and we stayed three nights. So I was not informed of the $300 hold that would be applied to my card. When I checked in I wasn't given my breakfast slips up front I had to ask for them individually everyday. We were also not informed that we had to have wristbands to enter the pool area since we weren't given any and we were not told this. The staff in the dining room area was courteous and very helpful. Whenever I approached the front desk it seemed as if I was inconveniencing the staff. Some were downright rude. The room was nice enough. It was clean. Nothing to write home about. The hallways however smelled and reaked of cigarettes. I didn't sleep the greatest while I was there the beds were firm. I'm going back to Chicago in August for a concert and I won't be rebooking with this hotel. I would not recommend this hotel. I would tell them to spend a little more and hope the quality will match the price. Overall this hotel didn't leave me wanting to come back and it definitely needs improvement especially when it comes to staff.

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accomodating staff

By

25 March 2017

club

Hotel was not what I expected from a Holiday Inn as I expected this to be an outdated older type motel. However, it was very modern thoughout the lobby, resturant, and general area.

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the house keeping was the best

By

23 March 2017

club

the best experience was that house keeping was amazing she made sure she cleaned we love who ever she was. we rippednher $30 she deserved it.

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Relaxing

By

20 March 2017

club

The atmosphere here is very relaxing and the pool and hot tub will keep us coming back

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toilets are poor

By

20 March 2017

club

Water pressure is too low in the toilets. Made for a very uncomfortable stay

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Stuck in Chicago

By

20 March 2017

club

We were involved in a car accident while visiting Chicago, causing us to look for lodging for one night. We choose the Holiday Inn based on the recommendation of our tow truck driver, who graciously dropped us off at the carport. We were greeted warmly by the late night front desk clerk. As we weren't expecting to stay the night in Chicago, the front desk clerk made sure we had all the necessary toiletries. The restaurant staff was so patient with us. The waiter that helped us must have been wondering what was wrong with me, as I was stilll a bit shaken up. He handled us perfectly and made us feel at ease and helped us to relax. Your staff helped to make a stressful situation much easier to handle. Thank you!!

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Meeting Location Ideal

By

19 March 2017

club

All staff and food service personnel were very polite and respectful. I was in from the south and would recommend this location for future training and conference needs.

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Great Hote

By

17 March 2017

platinumelite

Hotel very very nice. Great bar/restaurant. The staff is very friendly and helpful.

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Too old rooms

By

16 March 2017

platinumelite

Rooms need to be remodeled...
Maintenance should be check, the equipment or appliances condition of each room. IHG rewards member should be treated well. How many times I called for early check in. They keep saying no rooms available.
I try to walk through n the hotel to double check room availability , so there is that's why I checked in an hour earlier. I have to introduce myself that I'm elite member.

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Review

By

15 March 2017

club

My stay was very nice very clean hotel. Swimming pool okay.

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Nice, clean hotel

By

13 March 2017

club

Very convenient, good food and atmosphere, clean rooms. Easy access to tollways and getting around town

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