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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 689 reviews
85%
Recommend This Property

Ratings Breakdown

689reviews

  • 5 Stars
    328
  • 4 Stars
    220
  • 3 Stars
    75
  • 2 Stars
    41
  • 1 Stars
    25

Really great stay

By

22 March 2017

platinumelite

My wife and I spent the weekend here to relax and visit Windsor. We were very pleasantly greeted on arrival by Lavinia, who offered us an upgrade and benefits in line with my platinum membership.
The room was great, overlooking Windsor Castle. We were on a Wine and Dine break. We were advised to book for dinner, as it is Legoland season. The restaurant manager (Emmanuel) explained how the deal worked and offered a choice of wine. We chose from the extensive menu, and thoroughly enjoyed our meals on both nights.
We were full after two courses but they were kind enough to send dessert up to the room later, so we could relax. Fantastic service from all concerned.
Without exception, every member of staff was brilliant and a credit to the hotel. Not only were they efficient but friendly and fun as well. Nothing was too much trouble.

It was a great stay and we look forward to returning.

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Weekend break with friend

By

21 March 2017

platinumelite

Chose this hotel through previous business experiences. Read about the upgrade refurbishment and was so pleased with everything about it. From arrival to departure the staff were so friendly, helpful and professional. Upgraded to executive room which was so clean and comfortable. The bar area was modern and inviting and lunch was very good. Bar manager was great and recommended breakfast after 9.30 to miss the early family rush. Special breakfast request was promptly dealt with and the service by the staff was first class staff.
Could not have wished for a better place to stay and to meet up with friends. Great venue, great staff.

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Great Customer Service

By

21 March 2017

I visited London to see some friends, so I spent most of my time outdoors. However, check in was excellent. I'm sorry I didn't take the ladies name but she really made my stay wonderful and made me feel at home. I had no issues during my stay but the air con was a bit noisy during the night. I mentioned it at check out so that the maintenance team could have a look. This was not a major problem at all. Thank you for the upgrade and I will definitely be recommending this hotel to others. Hopefully I will be back soon. :)

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Excellent hotel but exceptional staff too!

By

20 March 2017

Staff at this hotel are exceptional especially the receptionist, truly outstanding, I am a Hi diamond member but this stay of twelve rooms for a family function made me realise ihg have got it so right! Well done. Thank you

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Geschäftsreise

By

20 March 2017

club

Ich war mit dem Service im HolidayInn zufrieden, meine Erwartungen wurde durchweg erfüllt, ich kann dieses Hotel empfehlen.

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Experience of mid range hotel

By

19 March 2017

club

Staff were friendly and approachable when required.

the hotel room was not clean as it had dust and the bathroom had body hair in the shower tray which was shocking,

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leisure stay

By

15 March 2017

Needed a room with a wet room type bathroom and wheelchair access. Room provided both however access had its problems as door spring very strong and door width although adequate there was nothing to spare.

Purpose of stay was to visit family and organised a family breakfast which the staff managed well

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Good room and good service

By

15 March 2017

club

The room was excellent. The bed was comfortable and the room was clean. The service in the bar was good. The food was good and came quickly and the portion size was excellent. All the staff were helpful and friendly. The parking was good and the access to Heathrow terminal 5 excellent.

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Comfortable hotel with great service

By

14 March 2017

platinumelite

A fantastic stay once again, the staff are always brilliant and the rooms very clean, Internet is pretty fast and prices are great!

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the best hotel ever

By

12 March 2017

club

Everything was really good enjoyed myself best sleep I had in months.

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Excellent customer service!

By

11 March 2017

platinumelite

Great service, friendly staff and clean rooms. Food was also of good quality and very convenient location.

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Hotel stay

By

11 March 2017

club

Overall the room we stayed was lovely.. we were only there for a few hours due to an early flight

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